Club PilatesReviews of clubpilates.com

Beware of This Studio’s Shady Billing & Predatory Collection Practices UPDATED: ⛔️ While Pilates itself can be amazing and some instructors at Club Pilates Lake Worth are truly excellent, the business practices here are deeply disappointing and, frankly, alarming. I sustained repeated injuries in their classes and requested a medical freeze under doctor’s orders starting February 1. Despite this, the studio continued billing me—without notice or explanation. When I attempted to cancel, they refused to allow it by phone, email, text, or web. I was forced to physically come into the studio and scan a QR code, even though I was still injured and mobility-limited. Then, after I disputed the charges with my bank, they escalated it to collections—sending me an email saying I owed $274, then having a debt collector call me the next day demanding $849 and threatening to report it to the credit bureaus. I’ve never received any written validation of the debt, which is legally required under the Fair Debt Collection Practices Act. Dozens of other customers have reported similar experiences across Yelp, Trustpilot, Google, and Facebook. This is not an isolated case—it’s a business model built on making cancellation difficult, ignoring valid freezes, and pushing unfair charges into collections. Bottom line: the workouts might be good, but the policies are predatory, outdated, and completely disconnected from customer well-being. Proceed with extreme caution.

Ugh, what an expensive disappointment. I had the misfortune of joining the new Vinings Club Pilates in Atlanta. The first month was actually ok but by the second month I realized they overbook with memberships so it makes it nearly impossible to either book a class or God forbid you have a change of plans you will never be able to use that class either. Everything has an waitlist- sometimes double digits long! Imagine having a career, kids, school, anything that occupies your life and PAYING money to have to fit your schedule around theirs. It’s stressful and the opposite of what fitness and wellness should be. The instructors were good ( special shoutout to Maria, she is amazing) as was the front desk ( Kathy particularly has a very warm spirit). But the business part of it ruined my entire experience and I would never recommend to anyone.

Club Pilates opened in St Albert, Alberta Last year I saw an add and decided to join in at $192 unlimited for one month. I was told it was new building being built but in fact that it was the Elixir Hair Salon, just being renovated. Not a new building as I was told. When they opened in January, I tried many times to book in, but I couldn’t, it was always booked. I don’t have the time to be on a waitlist or to show up at 7 in the morning. I see how tiny the place is, no wonder I could never get in. I asked for a refund of $192 and I got it all back. I’ll never go there. The prices are ridiculous.

Terrible business Be careful when they give you a paper to sign they will sell you 4-8 Pilates classes but in fact, you’re signing a membership for three months and despise thenthey have everything on waitlist so you have to work around their schedule even if they claim to be open seven days a week. I am glad to see the reviews that I’m not the only one they threaten me then they’re going to send a collection. BE AWARE

I signed up for Club Pilates last year in Oct and my contract was for 3 months at 169.00 a month for unlimited. I chose unlimited because of my work schedule. After the first visit for the "trial" I thought it would work out for me. I wasn't impressed with the impersonal experience, but I was willing to give it a try. I then went online to schedule the classes for Level 1 and all of the classes were full for the times that I could attend. When that happens then there's a "waiting list". I can't do that. I have to have a set schedule for myself, OR go when I can go like a regular gym where it's open for customers. I finally lost heart and decided to quit and go to a place where I didn't have to schedule or be on a waiting list. I called Club Pilates after I had problems scheduling and they had me come down and sign a form in ink to quit the club, which it would cost me NOT ONLY 100.00 but also the fee until December! Okay, fine, I went with the losses. Well, they debited my bank account 358.00 this month! 02/01/25 169.00 02/01/25 20.00 and then on 02/22/25 they took another 169.00!! After I discovered the debits called and left a voicemail. It's Monday and I did not hear back. I called again and got someone on the phone. She said she did not see my form I signed in Sept of last year and she would talk to the GM "when she got into the office." This is UNACCEPTABLE. I went online and found hundreds of complaints about their shady debiting practices and how they bilk their customers for extra funds. I'm now calling my bank. I'm disgusted at this company. I do not recommend this company and if you DO decide to join, use a debit card you can transfer funds to and then LOCK THE CARD, because they might come after your money no matter what.

Well I was a fool for not reading these before signing up! This may be a great way to work out BUT only if you have the cash for unlimited. Depending on where you live this could be 219. A month or like where I live 289. A month. I signed up for an 8 pack which is a mere 229 a month (right?) well almost every class is waitlisted the only reason there are some open is this is a new studio BUT that also means it’s 90 percent level 1 classes. Not even a bit sore or challenged. I can only sign up for my eight “credits” the month OF. Not working for my busy work schedule. Their way around this is to have you do unlimited and you can book out further. Well sorry that’s crazy. So if you are independently wealthy and don’t mind the up charge do it. As an update I’ve sent several emails and no response. For my second month I was able to jam in 7 classes at the END OF THE MONTH. And I’m waitlisted for one which I’ll never get off. Sadly Many of these are level one classes I might as well stretch.

I signed up for a monthly membership at Club Pilates. I took one paid class immediately following a complimentary intro class. I went to sign up for classes the following week and could not get into a single class. I was waitlisted for all the times I could go. By Sunday night I was still waitlisted #7 for the following day, so no guarantee I could get in, which doesn’t work for me or my schedule (especially at the high cost they charge). I decided the studio was not for me after reviewing the class times closer and being waitlisted for multiple classes. I was getting anxious and frustrated by the experience. I asked the studio to cancel. I knew upon signing I was entering into a 3 month contract (big mistake). They said I could cancel for a $100 fee (ridiculous after taking one single class). After much discussion, I asked them to waive the cancellation fee, which they did. But they said they would not return my first month’s payment of $175. I reminded them I only took ONE paid class. They refused. Now, I admit I am at fault by signing a damn contract. But businesses need to adapt to people's needs too. It’s not the right studio for me (especially given their response), and I can’t believe they think it’s acceptable to keep $175 for ONE class. That's terrible business behavior. I have heard from other people they have trouble getting into classes too (feels like they sell more memberships than they have space for). And then they refuse to refund you. Be very careful with this business.

DO NOT JOIN THIS AWFUL BUSINESS. I joined the brand new club in Vinings area of Atlanta, GA. The club was opening the beginning of February and I paid to have the 3 month unlimited at a reduced rate on January 20th 2025 of $183 per month. On the 4th of Feb, I went to go online to book a few classes and EVERY SINGLE CLASS was "get on waiting list" except one until March 5th. And there were several people on those. I have called and emailed to cancel and get a refund for 2 days with NO response. I am now making a claim with my bank. This is an OUTRAGEOUS AND FRAUDULENT scheme to take peoples money. My daughter in LA as well as several friends tell me theirs are not like that at all. They can go on and book same week all the time.