Club PilatesReviews of clubpilates.com

The cancelation policy at Brookenhaven studio in Georgia is fundamentally flawed. Like a debt collector they are real stringent about what they feel is due to them. I've never seen more narcissistic and entitled behavior. I honored a 3 month commitment but the greed of these people!! They basically have a loop hole to keep charging money which blind sides customers. I would have continued going to the studio but the greedy behavior is strange and disturbing and I prefer to go to a cleaner studio with better business etiquette.

Constant spamming from different phone numbers associated with this business. GDPR breach.

I joined Club Pilates Doral Midtown in good faith, signing an unlimited membership that explicitly stated in writing that I could book same-day and back-to-back classes. This wasn't a vague promise--it was clearly spelled out in Section 8.10 of their own membership agreement. When I booked two classes in the same day--exactly as the contract allowed--the staff confronted me in front of the entire class and insisted I leave. It was humiliating, embarrassing, and completely inappropriate. I was following the terms of the agreement, but they treated me like I was doing something wrong. Later, they tried to justify their actions using a general policy clause (Section 8.2), but that doesn't override an explicitly written term of the contract. That's a clear breach of contract--and I ended up paying for access they refused to honor. When I brought this up with management, they refused to accept they were breaking the law. On top of that, I was misled about using a Passport membership while traveling--they told me a location didn't accept it when it actually did. I lost access and value I was entitled to. This isn't just bad customer service--it violates the Florida Health Studio Act (§ 501.012-501.019, Fla. Stat.), which protects consumers from deceptive and unfair business practices related to health studio memberships. I filed formal complaints with the Florida Department of Agriculture and Consumer Services under the Health Studio Act and with the Better Business Bureau so that other consumers are aware of this unlawful behavior. I feel misled, dismissed, and financially taken advantage of by a business that refused to honor its own explicitly written agreement. This was all very disappointing as the instructors were great and the workouts were effective.

Pilates used to be my happy place. However, the manager, Susan Grassi-Simko has made the environment hostile and vindictive. She made it known that she is a Trump supporter and when you don’t align with her point of view, the aggressive behavior begins. She is constantly having us do illegal moves on the reformer, not allowing her staff to video it for their website because of the illegal moves. These moves are dangerous and a high fall risk. To make matters worse, she makes fun of clients, body shaming them about their “cottage cheese thighs” and poking fun at those that can’t do specific moves because she has upped the level of class. She always takes a level 1.5 and pushes it to a 2.0 because “she gets bored teaching us”. When I cancelled my membership, allowing for the 30 day notice, to join another studio, I was told my final draft would come out on July 7th (today) therefore allowing me access to the studio through August 6th. This allowed me not to pay a double membership to the new studio as well as the old studio. July 7th draft happened and then all of my classes were cancelled. I called the studio and Lindsay said Susan was on vacation and when she came into work this am, there was a sticky note to immediately cancel my membership and classes. I believe that Susan has forgotten that she works for the clients and not the other way around.

False advertising to sell memberships

When I told them I am cancelling the membership they continue charging me. The manager even didn't give me a call - just texted me in three days after my request. It is unacceptable and disrespectful. They requested to provide my health condition to cancel the membership - incredible. When singing up, they failed to disclose important information about hidden fees and additional charges. The classes are pretty good and nice but customer service is awful. No, thank you.

5 stars for the amazing teachers, equipment and classes. Less than 1 star for the booking process. It is literally impossible. You pay for 'unlimited' monthly classes but they only allow you to book up to 15 classes at a time. The problem is that these 15 bookings includes being on a waitlist for a class- even if there are 10 people ahead of you with pretty much zero chance of getting in. I would have to book 15 waitlist classes, I'd get into maybe 4 of those classes, then by the time I could book more classes, they'd be full again. I'd just give up going to a class for 3 weeks and book 4 weeks out and even then many of the good classes already had waitlists. I'm shocked they have not been sued for charging for unlimited classes that you can literally NEVER book. I had to quit. A few went with me for the same reason and this is this companies reputation if you ask anyone who has been there- they will agree. I miss the classes and teachers that I did get used to but the process was too stressful.

I have called several times in the past few weeks trying to get assistance with class credits that I have been unable to use due to the inability to be able to FULLY book my 8 classes per month since I restarted my membership. (I had to take a break to get my rotator cuff repaired after injuring it in a class). I usually take 2 – 3 classes a week but have not been able book because the classes were full and once the credits go past 30 days, do not work. I had called a few times and spoken to the front desk girl when I went in for a class, but had been directed to the GM. I called back AGAIN, and this time got Debbie (an instructor) on the phone. Hallelujah, someone answered and no weird computer tone. She was friendly and helpful, explaining that my purchased class credits were going to expire, and she would leave a note for the new GM to move them up the next day, so I had an opportunity to use them. Apparently only the GM can move class credits. I called the next day around noon after no response from the GM, Nneka Kpaduwa. She answered the phone, and I cited my request explaining why I needed the credits to be moved. She refused to roll the credits - just "we don't move class credits". I am paying a tidy sum for these classes, and she is the only person that can move them up when I cannot book classes, so I must wait for her to call me, and she hasn’t been reliable. Her front desk staff is not empowered to handle the classes when they expire, so it’s frustrating. She inferred that I just needed "assistance" with booking classes and that CP offers "plenty" of classes throughout the week and perhaps we need to look at MY schedule. She literally said that! THE AUDACITY Nneka Kpaduwa was insincere, condescending, inflexible, and cited "policy". Bottom line, she doesn't CARE about my money or fitness success. I have been a member for a year prior to the surgery and was satisfied and seeing results. I cannot recommend Club Pilates with any confidence based on this new manager and her rudeness, condescension, and lack of flexibility. Nneka Kpaduwa - learn some manners and appropriate ways to handle your clients. BYE Club Pilates and GOOD RIDDANCE