Club PilatesReviews of clubpilates.com

Very disappointed. Be aware that canceling your membership comes with fees plus extra month payment.

Union, KY location - I canceled my membership in writing and confirmed the cancellation exactly as instructed. Despite this, my account was not canceled when it should have been, I was charged for an additional month, and my initial payment was never refunded—despite written communication indicating confirmation was required to process cancellation and refund. The extra monthly charge was eventually reversed, but it should not have occurred at all. I am also aware of other members who canceled during the same period and received refunds, making this experience feel inconsistent and unfair. I recommend keeping all communication in writing and reviewing cancellation terms very carefully before signing up.

Instructors were great. Policies not so great. They over charge you if you want to cancel membership. Cost me more to quit than initially join. Scam. I would stay away from Club Pilates.

Portsmouth NH location. Went for a free trial. My husband was going to be 4 minutes late and i was told he would not be allowed in. Then 2 minutes later they DID let another woman come in for the trial. there was a difference of TWO minutes. NOT acceptable. went back another time and we both decided to start Dec 1. On NOVEMBER 30 i called to tell them that we decided not to join. I was told that the charge was already put through and there was no way of getting my money back. ABSOLUTELY OUTRAGED at lack of customer service. They had no right to put a charge through in November when we specifically said not to charge anything until December.

Wouldn't recommend at all. The told me it was a 3 month contract and are now harassing me, calling me and emailing me to collect for a month I paid for and didnt attend and are trying to charge me month to month but never told me when I signed up. I also did a written cancelation but as they required but now saying its not in affect until I pay for an addition month I didnt go. They are very money hungry and I wouldnt bother to go there again.

Inscrevi-me no Club Pilates Avenidas Novas no final de Dezembro de 2024, para iniciar as aulas em Janeiro de 2025 com frequência de uma vez por semana.Contudo, o primeiro debito mensal foi efectuado logo a 27 de Dezembro de 2024, antes mesmo do inicio do serviço contratado.Logo em Janeiro de 2025, ao tentar agendar uma aula a 29 de Janeiro, esta foi inicialmente recusada por ser considerada já pertencente ao mesmo seguinte, o que demonstra falta de clareza na gestão dos períodos de cobrança e usufruto. Em setembro de 2025, por motivos graves de saude do meu marido e necessidade de assistência constante, deixei de poder frequentar as aulas. A 7 de Novembro entreguei um atestado a justificar a impossibilidade de comparência desde setembro e solicitei o reembolso relativo ao mês de novembro. A resposta de estúdio foi negativa, alegando que a mensalidade debitada a 27 de Outubro correspondia a esse mês, não havendo devolução do valor em causa. No entanto, essa cobrança refere-se inequivocamente ao mês de novembro, uma vez que o serviço é sempre pago antecipadamente . (a resposta por mail foi:" conforme mencionado anteriormente, a Ana só nos informou do seu pedido a 7 de novembro. Ora se o seu pagamento é de 27 de outubro é obvio que não existe direito a devolução do mesmo". Considero esta pratica enganosa e de má-fé, uma vez que me cobraram por um mês que não usufrui e que comprovei estar impossibilitada de frequentar. Tentei efectuar uma reclamação no livro de reclamações elecronico e apos inúmeras tentativas não consegui aceder ao fornecedor, o que me impossibilitou de efectuar a reclamação. Apos inúmeras pesquisas encontrei uma associação com Mitrinha & Libelinha Lda mas o endereço (no Porto) não corresponde á direção correcta que é o que consta na fatura, sediada na rua de Catembe em Cascais (NIF 517241978). Solicito portanto o reembolso de 80 € cobrado a 27/10 referente ao mês de novembro. A revisão das praticas de cobrança comunicação com o consumidor modo a evitar situações semelhantes com outros clientes Ana Cristina Marques

This company needs to get some updated procedures. If they lose the piece of paper where you sign off that you are closing your account and no longer want them to charge your credit card, you're on the hook. They will keep charging. They lost the paper, but I was on the hook for the money. They asked me for a picture of the paper they filed (and lost). Ridiculous. They cannot own that their procedures are outdates (who uses paper anymore??). Careful or you will end up paying lots for nothing.

I have been a member of Club Pilates Northlake for 3 years now. Recently, a lady joined who has the worst body odor I have ever smelled. 4 of us waiting to join the next class got extremely nauseous from the smell. It hit you as soon as you walked in the door. The manager refuses to deal with the issue on a one to one level. When discussing this matter with the manager, she rolled her eyes when I told her we got nauseous. I told her they were going to lose members. She said ok. When I asked her if they were really willing to lose members over one person, she said YEP. What a way to run a business. Money over caring for your members.