Club PilatesReviews of clubpilates.com

The teachers and classes are fine, but when I had to cancel for personal reasons, they wouldn't just let me -- even after I complied with their 30-day notice. I had to endure harassing hard-sell tactics and incessant calls, texts, and emails asking me to just freeze my account instead but then when I asked what that entailed, it turns out I'd have to pay $35/mo. for freezing it. So when I insisted on canceling, they then sent me a form that says my cancelation wouldn't be effective until 30 days from the date of the form, during which time they'd have to charge me for the month -- despite that I had already previously met their 30-day notice requirement. This all left a bad taste in my mouth. It's like a cult. I wouldn't recommend this place to anyone. If I could leave zero stars, I would.

Club Pilates cares only about money and sales, not their customers.

The classes are super basic and not very challenging. Now that the market is becoming more saturated with Pilates options I would rank this one as last. In addition, the snottiness of which they treat customers that have signed on to huge contracts is a pretty negative experience they act like this is a unique one on one studio and that you should be very lucky to be given the privilege to work out there. I would not recommend using this. It might be OK to get your feet wet and understanding the reformer, but don’t expect to see any big results out of their cookie cutter, boring classes.

Club Pilates on Sparkleberry Road does not care about customer experience. Nancy the owner is a thief. When I visited the center I paid for 4 classes. I was told by Nancy, I could decide after the 4 classes if I wanted to join as a member. Not only did Nancy charge me for a class I did not attend, she also charge me for 4 additional classes I did not give consent. Nancy does not care about the experience of her customers. I told her I would not be able to attend any of the additional classes however, the problem belonged to me because she had already stolen my money and was not going to return it to me. There are so may other Pilates studios that a person can attend. If you do decide to become a member, do not listen to what the person is saying read, read, read. You will see verbal words and written words do not match. Horrible place!!!

Soy una persona con parálisis y me apunté a Club Pilates Imperial de Madrid como socio fundacional cuando aún no había abierto. Antes de inscribirme expliqué con total claridad mi situación física y pregunté expresamente si habría algún problema para asistir a las clases de pilates. Me confirmaron que no. De hecho, la práctica de pilates está recomendada por mis médicos y, pese a mi discapacidad, soy una persona funcional. Durante aproximadamente mes y medio asistí a las clases con normalidad. Sin embargo, el 18 de febrero recibí una llamada del centro comunicándome que ya no podía asistir a clases grupales y que solo podía acudir a clases individuales de 77€ cada una. El motivo que me dieron fue “por mi seguridad”. Sin embargo, mi condición era conocida por el centro desde el primer día, antes de firmar el contrato, y la práctica de pilates no solo no representa peligro para mi salud, sino que es beneficiosa para mi recuperación, según indican mis médicos. Lo que hay detrás es que en el Club Pliates no quieren que el resto de los alumnos vean a una persona con discapacidad en la sala. La sensación que me queda es muy desagradable: haber sido aceptado mientras pagaba la cuota y después ser apartado, discriminado y excluido cuando ya estaba asistiendo a las clases. Creo que en un centro dedicado a la salud y al bienestar no solo debería tener más sensibilidad hacia las personas con discapacidad, sino que debería ser el primero en cumplir con la ley y no discriminar a personas como yo, vulnerando nuestros derechos.

I’m very disappointed with how Club Pilates handled our situation. One of their staff members told us that my wife could take 4 classes per month through UnitedHealthcare’s Renew Active program. Based on that information, we chose the Renew Active Healthcare Supplement plan from UHC plan that is now costing us extra money each month. After enrolling, the studio informed us that they actually don’t accept Renew Active and said there was nothing they could do. This wasn’t a small misunderstanding — it directly influenced a major financial decision. Businesses make mistakes, but when incorrect information leads a customer to spend more on a health plan, there should be accountability and a reasonable remedy. Unfortunately, we were offered none.

Club PIlates - classes start 5 min late - then do 10 min of footwork with ultra light resistance as a warmup, then start 'exercising' 30 seconds of movement and 1 minute of rest/or waiting for intsruction (so about 10 min or less of total exercising, then 10 minute cooldown of assisted leg movements, and class is over. 'Teachers/instructors' never actually teach anything in a group class - they recite and members are supposed to follow along like 'simon says'. Every class is so limited by insurance rules that all classes at all levels are basic intros to neutered and clubified pilates and good luck getting a workout from the 30 seconds of work and 1 min of rest - which ends up being less than 10 minutes of exercise for the 45 minute class. Monthly unlimited is not unlimited, you cannot do as many classes as you want. You also need to book 3-5 weeks in advance for any class that is worth going to because everyone knows who are the legit teachers. Waitlists do not work. Instructors and managers will tell you they do - but they have never tried it themselves. Yes there are many open spaces in each class because of no-shows, but the app will always show them as full.

Total scam business. Great difficulty cancelling. Constant management turnover. Predatory business practices. Poor communication, never open, limited classes, and always closed. Charged $623.00 for 5 sessions. Suffered a documented health issue, provided documentation and they still continued to charge my card and not return call.