Club PilatesReviews of clubpilates.com

AWFUL EXPERIENCE! I had an awful intermezzo experience with Club Pilates between March 2023 and July 2023. Having been a yoga lover and teacher for years, I've heard good things about reformer Pilates and wanted to try it. I decided it would be a safe option to go try 12 weeks postpartum and signed up for the trial class. After the 30 minutes class we got a 20 minute Sales pitch about their very steeply priced packages. I had intentions to think on it but was pushed into a sales package by a very pushy manager. I decided to give it a try for the three months they make you be part of it and went for the lowest package, 4 credits for 4 weeks. Then the disaster began and I feel cheated and robbed of my money. The place I went to had no availability during the times I was able to go (Saturday and Sunday) limiting it even further by allowing me to only go to beginner classes. I ended up on waiting list upon waiting list. They make you cancel 24 hours in advance and you loose a credit ($40) if you can't make it to a class. One morning I woke up genuinely sick and couldn't go to my class - a request to the manager to please credit me the class (the first I didn't cancel within 24 hours) was ignored. When I canceled other classes within the window the class was refunded to my account but I couldn't book it for another class because it needed to be booked within the month it was bought. But because there were no available classes ever I ended up giving the company over $500 and not getting back ANYTHING. The few classes I was actually able to go to were alright but there was no community and the manager was outright rude and as money hungry as the entire company seems to be. Don't make the mistake I made - save your money and spend it on your local yoga or Pilates studio that actually cares and is customer friendly. Club Pilates is an expensive RIPOFF!

Very rude staff. Not a pleasant environment to be in. I do not recommend this place.

I was sent a 7 day trial offer for $55. Once you sign up for that, you are automatically enrolled in a expensive monthly membership. You can not cancel the membership for 3 months. Then, you need to give a 30 day notice. Thats 4 months of auto withdrawals for a 7 day trial offer. I thought switch bait was illegal.

First beware of their "free" class, it's a 30 minute sales pitch to convince you to join and pay $259 per month. They make you buy a pair of their overpriced socks unless you wear Pilates socks to your "free" class. Classes are almost impossible to book due to the fact they are bringing in too many members with false promises and they don't offer enough classes. The hours posted are 6:00 AM to 9:00 PM. They take a 4 hour break in the afternoon and there are no classes after 6:30PM. They don't offer classes in the afternoon on Friday, Saturday or Sundays. You should look at the availability of the classes before joining. I've included the class schedule for this coming Saturday illustrating there are zero open classes. They used to allow you to book many classes in advance however as on 5/1/23 they limit the number of classes you can sign up for in advance which is the reason I cancelled my membership. I have been going to Club Pilates for several months, I signed a contract which I believed they would honor but they think they can change the terms of the contract which is not legal. I tried to discuss the issue with the front desk attendant, Bri, but she refused to speak to me and was extremely rude. I'm an attorney and she appears to be uneducated. I don't think I've ever seen her smile. The other front desk attendants are very nice and always friendly And welcoming. They have some excellent instructors including Katie, Julie, Jessica and Cory. They also have instructors who haven't even completed teacher training. Lately many teachers have been ill, some going to the hospital but they continue to work because the owner doesn't offer paid sick leave or vacation. They don't have any health benefits. The instructors are even required to pay the monthly fee if they want to attend classes there. The Instructions are not paid well. The good ones end up leaving. Joining this studio at this time is a complete waste of money. They charge you $10 for any missed class you fail to cancel within 12 hours. They charge $15 if you don't show up for a class. You are not allowed to join a class if you are 5 minutes late and they will charge you $15 even though you are there. Please don't fall for their sales pitch, there are many other studios where you will be treated well. At least think twice before you join.

Unethical and shady business practices. They are extremely evasive when you try to cancel a membership, stating you need to give an entire 30 days notice before they can even process your cancellation. They do this in order to snag an additional month’s worth of fees from you. What’s even more concerning is once you formally submit a cancellation, they won’t even confirm receipt. Additionally, classes are challenging to get into unless you sign up for them over a week in advance. If you end up canceling a class, they take even more money from your account. Never purchase an unlimited membership from them, as it’s nearly impossible to attend the number of classes per month to justify the cost. Never purchase an membership from them, regardless of the tier, as they’re just seeking to lock you into a membership as long as possible and dip into your account and charge you additional fees. The classes themselves are lazy and mediocre, with instructors that give little to no adjustments or feedback on form. Avoid avoid. Also, there are numerous BBB complaints filed against them.

Club Pilates classes are extremely difficult to get into during peak times (ie. after work, 5-7pm). I’m a new member since Feb 27/22 and have only been able to book and get into 2 classes since signing up. I have been on wait lists for multiple classes and not been able to get in to them. This is an expensive membership ($200 a month for 8 classes a month). To not even have the opportunity to attend my 8 classes this month due to limited classes available in the evenings is SO frustrating. I have cancelled my membership and now I was told to pay $100 for a cancellation fee!!!! Not good business practices at all.

Shady business practices to get people to sign up for their contracts and not being allowed to give low ratings on Google. No low ratings on Google, when I tried to give a review it didn't even show up on their reviews or downgrade their ratings! That's questionable to begin with. They are trying to fleece people with ridiculous price for these workouts.

Overpriced, broken equipment, unfriendly front desk staff, cob webs on machines and bugs crawl on you while on the floor. Classes have to be booked weeks in advance.