AAA - American Automobile AssociationReviews of cluballiance.aaa.com

Extremely disappointing experience with AAA. On 8/21/26, my car battery died, leaving me stranded without transportation. I called AAA to purchase a replacement battery, only to be told after waiting an hour that service would take another 12 hours to arrive. When I contacted AAA to explain that I couldn’t wait 12 hours, a representative assured me that if I purchased a battery out of pocket, I would be reimbursed. I relied on that promise, purchased the battery myself, and later had my reimbursement denied because AAA no longer provides free batteries to Premier members. I never asked for a free battery. I purchased one myself based on AAA’s promise of reimbursement. After multiple phone calls and repeatedly explaining this simple distinction, AAA denied my claim again. I pay for AAA specifically for situations like this. Being left stranded, given an unreasonable service wait time, promised reimbursement, and then denied based on a policy that has nothing to do with my situation is unacceptable. AAA’s failure to honor what its representative told me has completely undermined my trust in the company. Think twice before assuming AAA will stand behind what its customer service representatives promise. I expected dependable emergency assistance and accountability, but received neither.

When my vehicle broke down, I called AAA for assistance, only to be informed that I was a few miles outside my membership's towing distance limit. Instead of offering a practical solution or working with me during an emergency situation, I was told that unless I paid an immediate out-of-pocket upgrade fee—which I simply could not afford at that moment—they could not help me. Being left stranded on the roadside with zero flexibility or support when you actually need assistance is deeply frustrating. This experience made me seriously reconsider the value of paying for this coverage.

I had a blow out late Saturday evening in the Cincinnati area. As a member of AAA called for assistance to help change a tire to get me home. This occurred in an area that was not safe Late night. After tge initial call to AAA 45 minutes later (hearing no reply) I called back to express my concerns for safety (wife waiting with me) and breakdown assistance had not been assigned - as a result they were telling me 2-1/2 hours expected response. First, this level of responsiveness is unacceptable. Two, their lack of concern for our safety even bigger concern. Third, I never did get any feedback or response for this lack of response. This is a service that I have maintained for at least 8 years and have used less than once per year. You pay for tge annual service to be there when you need it. This is unacceptable and will think long and hard whether to renew the membership for next year. Some sort of response would be appreciated.

After 21 years with AAA, I am done. They have gone completely downhill. I recently had a battery replaced in my driveway. It took mere minutes, yet they charged me a $60 installation fee. That is practically $10 a minute! Had I known, I would have installed it myself.Worse yet, the technician installed it incorrectly and broke a clip. When I called customer service, they were useless. They claimed my vehicle is a "difficult install"—a complete lie—and ignored the actual damage done to my car. AAA no longer cares about its customers. Avoid them. #BadService #AAA