CloudfanaticReviews of cloudfanatic.net

I paid $42.00 USD for a Chicago 10Gbps Cloud VPS server, but my account was unexpectedly closed without explanation. After opening a support ticket to inquire about the closure, I received no response. I then submitted another ticket to request a refund, but months have passed without any reply.

One of the worst Cloud Services. Before i started to use their services, they deducted my transaction twice and customer support is not responding at all. I opened the support and my ticket was closed without response. Avoid them at all costs

I paid for one month of 1 singular VPS service but when I check with my bank they have made 2 transactions from my card that doubled the amount that I was gonna pay for no reason. I opened a ticket about it but it's getting heavily ignored and the support are no longer answering. Instead of getting an answer to my ticket requests I get a 4 year IP ban for "scummy user" when the company attempts to make no effort in to resolving the issue. TL;DR My great advice is to run as far away as possible from this company, trying to scam me out of double payment and to resolve the issue I get banned.

When the period of my service ended they asked me to renew it or they would delete my data. This makes sense as they are not supposed to backup data forever for free. However when I requested to download my data, they said the only way to do it was to first pay to renew the service !! So they forced me to pay again for something that was mine, and they threatened to delete it. This shows the ethic of the company and how much they care about their customers.

Been a loyal customer for 2 years, paid for back ups, extra IP address', with 5 active domains from Cloudflare through to Plesk(hosted on this server) Took me the best part of a year and an half to set up, it was a hell of a lot of work. I even upgraded my partition for more RAM/GB and faster processing. I did my research and found Cloudfanatic, a small company with hopefully an easier path to support and more of a personal flavor. But NO. All gone: and I paid for back ups. Which are useless. I asked about them but never got an answer to that question upon their reply. All this for one slightly late payment because the invoice wasn’t apparent in the invoice folder. THEN they deleted my server, years of hard work, gone. I tried to communicate with them via 3 different tickets but they didn't care. In the 2 replies I got, in which the same thing was said twice without trying to help at all. In fact they didn’t even respond to the last one. They kept saying an invoice wasn’t paid, but I could not find the invoice in my invoices folder which I relayed to them straight away. They didn’t help me find it or resend like I asked. I begged to the support team that if the invoice was presented it would be paid immediately. Upon login to pay this missing invoice I paid another invoice in which I thought was the one in question, but then a week later it was all gone. Even my last months payment had 3 weeks left to run. All we got from CF was just a rather stern and condescending reply reiterating that the invoice was unpaid. Do not use this company. I pleaded with them to just resend the invoice to make the payment as it was not present in my invoice folder but they did not. I can’t believe how rude and disrespectful they were when I pleaded with them to show me the missing invoice to pay, and the gross attitude of ‘you work it out or tough’. I spend days / weeks / months / years setting up that server. I learnt many things for the first time, back and front end development, I was very proud of what I’d learnt. And CloudFanatic didn’t offer me a solution to not lose my server, just sarcasm and attitude. Go use Digital Ocean, their support is very good, with a business model Cloudfanatic could ever dream of. In fact use anyone but these lot. Awful.

was banned for no reason right after making a first payment. i think the reason is i am russian, so they are racists! ban reason: "ip banned due to orders" Invoice 1176332 sent on 08/24/2023. Zone: Chicago-US-Central: 1GB Ram 30GB SSD 1 vCPU - 1396f31987.instance (08/24/2023 - 09/23/2023) $2.99 USD dont try to remove my review again, you are racists!!!!!

We strongly advise everyone to avoid Cloudfanatic. They just simply don't care about customers. Their customer support is pathetic - it is completely non-existent. We have tried to create support ticket and all that they keep doing is to CLOSE the support tickets WITHOUT REPLYING and you do not receive an email intimation when they close the support tickets secretly!!! You are left waiting for a reply like a fool... We asked them again and again why they are closing support tickets without answering. Again no answer.. Cloudfanatic management just keeps closing the tickets with no response. The tickets are handled by someone named "Maryia Ro" who suspended our server and took it offline saying that our payment method is not working. Because they keep retrying multiple times daily for payment, our card provider blocked Cloudfanatic and flagged Cloudfanatic as FRAUD merchant. We told Cloudfanatic to give us time, we are disappointed that you have closed ticket without bothering to respond to our problem. We have been your customers for some time and expect proper response and respectful behavior. And as all of you can understand, arranging new payment method takes time. We asked Cloudfanatic to bring our service back online in the meantime as we have visitors and web traffic to our websites worldwide and to give importance to our previous relationship with them. NO REPLY! and they went ahead and terminated our server in secret bringing all our sites down and causing severe data loss. Definitely AVOID CLOUDFANATIC! Even if you are in business with them for a long time, they will dump you in an instant without thinking! Cloudfanatic DOES NOT CARE ABOUT YOU OR YOUR BUSINESS!! Update in September 2023: Cloudfanatic seems to have reached out to TrustPilot because of which we received this email from TrustPilot. "Cloudfanatic would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email. If we don’t hear from you WITHIN 3 DAYS, your review may be taken offline. " We then came to TrustPilot website and saw this message from TrustPilot: "Provide Cloudfanatic with more information. This will help them write a more useful reply to you. It'll also help them verify that you’ve had a genuine experience with their business." As there is URGENCY of reply because TrustPilot gave us 3 days deadline, we visited Cloudfanatic website to provide customer support ticket numbers and so on. We were SHOCKED when we came to Cloudfanatic website and clicked Login button on their site and we saw this message in big letters on Cloudfanatic : "Your IP 43.x.x.y has been banned Ban Reason: Third world idiot Ban Expires: 09/08/2028 (07:22)" Cloudfanatic INSULTED US BASED ON OUR COUNTRY JUST BECAUSE WE WROTE AN HONEST REVIEW ON TRUSTPILOT REGARDING OUR POOR EXPERIENCE!! And worse, Cloudfanatic is TRYING TO GET OUR HONEST REVIEW REMOVED FROM TRUSTPILOT by claiming to be interested to resolve our poor experience with them but ACTALLY SECRETLY BANNING us so that we cannot even provide details to Trustpilot as requested!! Definitely definitely AVOID CLOUDFANATIC!

Had a server at cloudfanatic for 2 months and everything seemed to be fine but after paying my last invoice they closed my account and deleted all the data including the one on my server without further noticed. I didnt even get a reason nor any further contact was possible. They just dont answer at all if you try to contact them.