CloseOptionReviews of closeoption.com

Response from CloseOptionDec 29, 2024

Dear User We would like to clarify the situation and provide you with the options available to resolve this matter. Verification Process: The number of documents submitted is not the determining factor for account verification. Providing just one correct and valid document can lead to full verification of your account, as it has for other users. We encourage you to submit the required documentation to complete the verification process. Right to Withdrawal After Verification: Your opinions or comments about our company, whether positive or negative, do not affect your right to withdraw funds. Upon successful verification of your account, you will have full access to your balance and can proceed with withdrawals without any restrictions. Alternative Option Without Verification: If you are unable or unwilling to complete the verification process by providing eligible documentation, you may choose to withdraw your initial deposit without further requirements. Please contact our support team and let us know your preference. We are here to assist you in resolving this matter promptly. Best regards, CloseOption Team

Response from CloseOptionOct 7, 2024

Thanks for your comment. Please note: Candlestick charts offer clear insights into market sentiment, providing quick, visual representations of price action, trends, and reversals. They are simple to use, help avoid clutter, and allow for faster decision-making. Candlestick patterns also work well alongside other tools like support and resistance, giving traders an intuitive feel for market conditions without relying solely on technical indicators. With the greatest respect to our fellow brokers, CloseOption Team

Response from CloseOptionMay 4, 2024

Thank you for your comment. It seems that cooperation was lacking on your end, as you failed to provide your account number via email. Please ensure prompt communication with our support team to facilitate the transfer of your funds. Rest assured, once the necessary information is provided, your payment will be processed within 24 hours.

Response from CloseOptionApr 13, 2024

Thank you for your comment. We've identified your account in our records. However, the opinions you've shared appear to be unfounded and fabricated. Your deposit amount has been $575.20, and you have withdrawn $1190, which strongly contradicts the claims made in your negative comment. Throughout numerous correspondences, we've provided opportunities for you to confirm your identity, yet unfortunately, you've neglected to do so. We prioritize handling matters with diligence, particularly when it comes to individuals presenting dubious or fake documents. Rest assured, we maintain strict measures to prevent such individuals from engaging with our services.

Response from CloseOptionNov 28, 2023

We've detected and confirmed your account within our system. The challenges you encountered with our deposit process and Bitcoin network are due to the unfamiliarity with our specific system requirements. Therefore, your deposit was not automatically processed, and documentation was required from your end. The $30 deposit you initiated has been successfully processed and credited to your account on 2023-11-21 following the submission of necessary documentation. While documents might have been acceptable elsewhere, our verification process adheres strictly to particular quality standards and criteria. We require documents with no alterations or poor image quality. Regarding the discrepancy between our stated location in Georgia and the London phone numbers, it's important to note our global operational setup, with various contact points, while our headquarters remain in Georgia. Your challenges appear rooted in the unfamiliarity with our system nuances, and we strive to ensure clarity and ease in our processes. Should you have any further inquiries or concerns, please contact us directly.

Response from CloseOptionJun 3, 2023

As per our company's terms and conditions, CloseOption reserves the right to request Skype verification from its members. This verification is an additional layer of security. It is designed to validate the authenticity of submitted documents and the identity of our clients, especially when it comes to withdrawals. Failure to complete the verification within the specified timeframe may result in immediate termination of membership and account suspension. In response to your confirmation of other negative reviews about our company, we would like to inform our valued audience that it's important to note that satisfied customers may not always leave feedback, resulting in a skewed representation of our platform. Positive reviews are often less common, and sticking to negative reviews may not accurately depict the overall customer experience. Additionally, it's crucial to approach online comments with caution, as it can be challenging to verify the credibility of their content. Therefore, it's advisable not to form judgments solely based on negative comments. We encourage you to explore a variety of sources and maintain a balanced perspective when evaluating a company's reputation.

Response from CloseOptionMay 12, 2023

Thank you for your comment - It is confirmed that your account was permanently banned due to a violation of our terms (submission of fake and manipulated documents). Our policies are in place to ensure a safe and fair experience for all our customers. We take violations of these policies seriously and take necessary steps to prevent abusive activities in our weekly competitions and gift giving system. Accordingly, our team regularly monitors all activities and bans all invalid accounts. You should note that your deposit amount was $6, which is considered cancelled. Please feel free to contact our support team, where we are happy to provide any necessary information and return your deposit.

Response from CloseOptionJun 3, 2023

Thank you for your comment - We acknowledge that you have an account with our company, but addressing the inaccuracies and missing details in your statement is interesting. The delay in your withdrawals was a result of your refusal to comply with Skype verification, which significantly prolonged the withdrawal confirmation process. Subsequently, when you finally provided new identity documents after avoiding Skype verification, it became evident that your documents were highly suspicious. Our security department conducted a thorough review of the documents you provided and confirmed that your documents had been manipulated and, thus, were not authentic. Finally, despite your refusal to receive withdrawals via bank transfer and the complications surrounding it, we proceeded with processing your withdrawals using this method. However, due to issues with the validity of your bank account or problems with accepting the amount, the withdrawal was rejected. It's worth noting that your total deposit amounted to $473.80 and you have withdrawn $1,674.62. All your withdrawal requests were processed successfully!