clockway.comReviews of clockway.com

Awful. The company literally doesn’t exist. I ordered 2 cabinets the 1st week of March, they charged me the full amount the same day (close to $4000). Now it’s almost end of May and there is no tracking or no updates online. No customer service. I’ve been calling and sending my number for return call and nothing. I also sent several web requests. Still nothing. It’s a fraud! I have no other options rather than the credit card dispute.

I don't think they exist. They promised 3-4 days delivery. I ordered on March 24th for $1,575. I get emails every couple of weeks to state that it is on its way. Of course it is not. After waiting 2 hours on the phone I got some one called Amy with a badge # 6985. She promised me that I will receive my refund. These people must be stopped.

My heart sank when I read some of these reviews since they are similar to what we've experienced with the cherry wood bar we ordered in December 2021. It's now mid-April 2022 and I haven't gotten an update in 3 weeks when the status was updated to "Delivery Scheduling". I asked for an update 4 days ago but have heard nothing so far. Tried to call and talk to a person. A recording told me I would get a call back or email in 1-3 hours. I'm just sick since they already have my money. As an update on May 16, 2022, I have now filed a complaint with the Better Business Bureau of California. As an update on May 31, 2022, I received a notice that they have filed bankruptcy today in the mail. There is a link on Howard Miller's website (top left corner of their home page) for ClockWay customers who have been affected by this. I just submitted my information and got a response that a Howard Miller rep would contact me soon.

I ordered from clockway and was charged $4,365 on my card on 12/15/21 for a cherry wood bar. I had decided to purchase from clockway because they said they had the item in their warehouse in ca. and i would receive it to pa. within 3-4 weeks. In mid jan 2022 i started calling clockway since i hadn't even had a call to schd the delivery. If/when you can even get someone on the phone they are always polite and apologize for the delays. They then put you into the canned recording saying they will send you an update on your delivery. i've called twice a month since jan and always receive the same email or recording on the phone that my order is at the trucking company warehouse for delivery to my house. I have heard this recording for 4 months, it is now april 2022. No bar and no call to schd a delivery. initially they said its because i have the white glove delivery (which I didn't). they removed that in Jan. which was supposed to make delivery quicker. obviously not so, as it's now April 2022. I'm afraid to cancel the order as i read other reviews where people canceled their order and never received their refund or their ordered item. I have waited this long and just want my item i paid for months ago. This is my experience to date with clockway. I will post my update every month until i receive my $4,365 bar. You can make your own decision if you have not yet placed an order w clockway... will post again at the end of april 2022 w my clockway update if i've received my very expensive bar or same run around and canned emails. i guess a class action suit is next.. looks like i'll have many to join the suit from all the reviews!

This is, without exception, the worst company I have ever worked with. It promised my order would be delivered within 10 days to two weeks. It is now over two months, with no sign of my product. When you call the service number, you simply get a series of recordings. Clockway charged my credit card over two months ago, but still no response or product. DO NOT ORDER FROM THIS COMPANY!!!!!!

Impossible to make a return. I bought a clock as a gift. The recipient did not want it so I decided to return the item. After receiving an RMA and filing out the forms and shipping the item back it has been 6 weeks and no refund or response. I would absolutely avoid ordering anything from this company.

I ordered a clock from clockway in July 2021 and was informed that I would receive my order by mid August 2021 in time for a birthday gift. It is Now almost March 2022- approximately 8 months later and still no clock. I paid thousands of dollars for the clock and still have not received any product. I have not been offered a discount of any kind for the massive delay. Please consider that you may not receive your purchase for the better part of a year if you purchase from clockway. I am not sure if I will ever receive my purchase. I have been waiting patiently to see what happens.

Please stay way from this website. I ordered a clock (369146622) on Dec 9th 2021 and they delivered a defective piece. I have been following up with them to send a replacement for close to 2 months with no resolution in sight. Their customer service is the worst, no number to reach out to and no response to emails as well. I wish I had seen other reviews on trust pilot before I bought this.