Clocks and ColoursReviews of clocksandcolours.com

this shop doesnt inform clients that import duties are not included or at least inform you that you will have to pay this duties when you receive delivery. strongly advise never t purchase anything in this shop

Ordered item 12 working says ago. The order makes no progress at all. Contacted the customer service office twice before, told me to wait just to tell me now that the item is out of stock, HALF A MONTH AFTER I PLACED THE INITIAL ORDER. A complete joke.

Absolutely the worst customers service. Do not buy unless you talk to someone first to see if the item is in stock.

I think it’s unacceptable the stuff like the stomping ground boots and the hats are not shipped to EU and CC doesn’t even try to find a solution for European customers.

I ordered a Gallant pendent. However, the delivery was delayed. When I raised concern, it was sent again with FedEx. And, I got an empty box. When I contacted customer service again, I was told that they will check with Fedex. FedEx said there was not any tampering , and it was delivered to correct address. This is correct. So it looks like the pendant was never packed in the box. But then, C&C said there is nothing else they can do on their end. So, do they think that I am lying about not receiving the item ? It is so disappointing to see how they judge the customer. I won’t go to this length writing to annoying customer service staffs just to get another piece. What I said I didn't get is what I didn't get. I should have a right to say it. And, why can’t C&C take responsibility of checking their packing system, stocks, etc.? If there was no problem with FedEx, the only place that needs checking is C&C. Instead of doing an internal investigation, I was told again and again “We can’t do anything else on our end”. Now, I am really reluctant to buy or support any startup. Is there anyone from Canada who knows how can I complain to Canadian customer protection or something? I am not sure if I can file a complaint as I am not from Canada. I know that C&C is based in Canada . I can’t give my hard earned money for an empty box and annoying service. I need to follow up. Tks for reading. Be carefuL.

The absolute WORST customer service. If you have a problem with your order good luck. And they won't even pick up the phone.

CUSTOMER SERVICE is AWFUL, and QUALITY has gone WAY DOWN over the years. For context, I have ordered more than $4000 from this shop. Early, the quality was good and style was attractive. Then, I had my first issue a few months back, where they started producing jewelry that was low quality with metal designs over stone where the metal was not properly welded and would bend by simply putting a hand in your pocket. Clocks and Colours kept selling them and did not recall the products like they should have, but I did get the ring replaced with another design. I was unable to get the necklace replaced. After all this time and few problems, I figured it was a fluke and decided to order more stuff. While previous orders arrived with no problems, this order was held at DHL and assessed almost $100 in extra charges. I wrote to Jeremy Martins about it, who ignored me for over a week. Feeling he was never going to reply, I wrote to another email and reached Micole, who sent me an automated reply on shipping time and didn't even read that it was being held for extra charges. I then asked to be escalated to a supervisor, named Richard, who promised to do a one-time courtesy reimbursement on the charge if I paid it and submitted a receipt. He was kind and professional, and noted to keep orders below $1000 so this problem wouldn't arise. I paid and sent the receipt over. A new person named Kris replied and told me I would not be reimbursed the cost and that it was my fault and somewhere on their website in the fine print they disclaim liability for all such costs. Okay, so at this point I've dealt with 5 different people, all of whom were unprofessional except Richard. Secondly, you can't offer reimbursement, have me accept and rely on our agreement, and then try to withdraw it / bait and switch me into keeping the order (breach of contract, also a promissory estoppel claim). Once you promise to reimburse and I accept, what your TOS says is irrelevant. Now I have to waste more time disputing with my credit card co, which is bad for C+C too, all because Kris has a chip on his shoulder and wants to blame the customer (pro tip Kris, if you know items get held at over $1000 in a single package, ship in more than one package — this isn't rocket science). Do you want to deal with this amazingly wonderful customer support team? I think not. Stay away like the plague. If you do a little bit of digging, you will find similar style jewelry out there (NightRider, for example, has never tried to blame me on petty costs when there was an issue).

I have order a rings twice already inside of a month time , the first time they claim that it was an error and they thought they had the ring ,well I'm fine with that any human or machine can make a mistake, But The second time were your own website is stated again they got the ring and you ordered then weeks later stated refund in your account , is it because I use your discount and is Popular ring. Anyway I think this company is a joke .