Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...
Clocks and Colours (clocksandcolours.com) has 352 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
clocksandcolours.com
Website
clocksandcolours.com
Category
Jewelry & Watches
Location
Toronto
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 35% of reviews.
Latest
Most recent review: October 2026.
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I purchased an item at 670 dollars. Returned for another item that was lesser in price. Returned the second item also. Was not refunded my original purchase price even though I followed their return policy exactly.
Response from Clocks and ColoursMar 2, 2026
Hi Joshua,
We're sorry about your confusion regarding your returns. We have triple-checked your orders and can see that all of the available funds involved in both your original purchase and your exchange have been fully refunded to you for several days now.
We understand that the core of your concerns, which were communicated in your emails to us, was that your bank has not reinstated the funds. However, we have shown you detailed screenshots of all of your transactions, demonstrating that all possible refunds have been submitted as per your request.
We strive to resolve matters that are in our control to the best of our ability. However, we can't control whether your bank is taking extra time to return your funds to you. We do recommend that you contact your bank and have them take a closer look at any of the potential concerns you may have with your refund. We'll do everything we can to be of assistance.
You can continue to reach us at [email protected] for further assistance.
ED
Eddy
Fake ketten, fake shop
Hab die Ketten North Star x Brass Inlay für 310 € sowie die Snake Bones für 270 € gekauft. In der Beschreibung wird mit Sterling Silber und Edelstahl geworben. Aber nach einem knappen halben Jahr, wenn überhaupt, sind nun beide Ketten sowie der Anhänger komplett schwarz, also praktisch korrodiert. Hab die ketten nicht einmal getragen, und wollte die für besondere Anlässe aufbewahren. Für soviel Geld geht man von aus, dass man auch was wirklich vernünftiges bekommt. Ist bei dem Shop anscheinend ein Fremdwort. Also für mich ist das eine blanke und bodenlose Lüge. Würde mich nicht wundern wenn die guten Rezensionen von dem Shop gekauft sind. Marketing ist nämlich viel Wert in der heutigen Zeit. Wenn man hier Bilder zusätzlich einschicken könnte, würde ich es tun, damit jeder sieht was man für sein Geld bekommt. Ist ein echter Witz. Würde jedem empfehlen einen großen Bogen um diesen Onlineshop zu machen und lasst euch nicht blenden von der schicken Seite und den schicken Bildern des Shops, so wie ich es getan habe. Lernt aus meinem Fehler und geht lieber zu einem echten Juwelier in euren Umkreis. Da bekommt ihr wohl eher was für euer Geld. Vor allem in der Höhe ist es einfach ein NoGo und ein Warnsignal für jeden der das hier lesen sollte. Normal sind beide ketten zusammen wohl nur 20 Euro wert, wenn überhaupt. Aber keine Spur von Sterling Silber oder Edelstahl. Hab andere ketten in dem Format die ich Tag täglich trage und die werden nicht schwarz oder korrodieren. 580 € einfach aus dem Fenster geworfen. Danke für nix, Betrügerbande. Nicht mal einen Stern würdig hier.
Response from Clocks and ColoursFeb 25, 2026
Thank you for taking the time to share your experience. We truly understand how disappointing it can feel when a piece doesn’t look the way you expect, especially when you’ve invested in it. Questions about material quality are important to us, and we want to address them openly.
The North Star x Brass Inlay and Snake Bones necklaces are made using the materials listed in their descriptions, including .925 grade sterling silver and stainless steel where specified. We do not substitute materials, and each production batch goes through material verification and quality inspections before being released for purchase. Our commitment to accuracy and transparency in our product descriptions is something we take very seriously.
It may also be helpful to note that sterling silver naturally oxidizes over time when exposed to air, humidity, or other environmental factors, even when stored and not frequently worn. This can cause darkening, but it is a surface reaction rather than corrosion and is typically reversible with proper care. Stainless steel, under normal conditions, does not corrode. Gentle use of a silver polishing cloth or appropriate cleaner is often enough to restore the original finish and is considered routine maintenance for silver pieces.
We stand behind the quality of our craftsmanship and remain committed to supporting our customers and addressing concerns in a fair and thoughtful manner. We appreciate your input, and if you need any further assistance, you can reach our support team directly at [email protected]
IK
Ilker K.
No customer care
I have little experience with them; just ordered a nice ring and they lost the product on USPS… from 11 days I didn’t get the product and no proper communication and customer service… I don’t think they know how to handle any claim or complaints
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13days and counting...
Pls, consider to pay +$1 and send it by Fedex.. so that client can enjoy the product in 2 days
Response from Clocks and ColoursFeb 2, 2026
Hi Kalali, we understand that peace of mind about your order is important to you.
We can see from your recent order history that your order is still in transit, and isn't lost. Your order is supposed to be delivered in the next 24 hours by USPS.
If you need further assistance, you can reach out to us directly by email via [email protected].
AS
Ansh S.
Worst shopping experience I’ve ever…
Worst shopping experience I’ve ever had. I will not be buying from this company again.
When I placed my order, I was told it would be delivered within 5 days. It actually took 15 days to arrive. After waiting 10 days, I told them I no longer needed the item because it was already past the event I ordered it for, and the order still hadn’t shipped. They refused to cancel and refund me.
When the item finally arrived, the chain broke within 10 days of normal use. I contacted customer support for a return and refund, especially since the product is advertised with a lifetime warranty. I was told they would not refund my money and could only offer store credit. They also said the item was out of stock for 3 months, so I couldn’t even get a replacement.
I asked if they could at least replace just the broken chain, and that was also rejected. They sent me a “replacement request” link that didn’t even work. I submitted return requests multiple times, but customer service kept saying they couldn’t see anything in their system.
Between the shipping delays, poor product quality, and extremely unhelpful customer support, this has been incredibly frustrating. I strongly do not recommend buying from this company.
Response from Clocks and ColoursJan 11, 2026
Hey Ansh, we really appreciate you taking the time to give this feedback, and we’re very sorry for the difficult situation and frustrating experience.
Regretfully, shipping times on many customer orders were extended during the holiday season due to an extensive backlog at our warehouse. We understand your order took longer to arrive than you expected, and we’re very sorry for the inconvenience.
When submitting a warranty claim, we do require certain steps to be taken to ensure that we have everything on record, including photos and order information. It sounds like our online portal wasn’t working, and we can see that the agent assisting you tried to use different methods to get the claim information needed to finalize your claim.
Under our warranty policy, when items are not in stock for replacement, we offer a store credit instead. We do not offer refunds for warranty claims, but we understand and appreciate your input given how recently the order was delivered, and will be using this information to consider changes to our existing policy.
We are sincerely sorry for this situation and for the experience, and will be using this as a learning experience for us to improve the overall customer experience moving forward. If you do decide that you need further assistance, please contact our support team directly at [email protected]
TC
Tristan C.
Advertising error acknowledged, but not resolved
I contacted this company after noticing that the Voyageur ring was advertised on Instagram at a discounted price while linking directly to the Voyageur ring product page. I provided screenshots showing the discrepancy.
Their Instagram team acknowledged that the advertisement was incorrect, thanked me for bringing it to their attention, and referred me to customer support for a price match. However, customer support later focused only on distinguishing between similarly named products and did not address the acknowledged advertising error itself or offer any corrective accommodation.
Despite the error being documented and acknowledged internally, the case was closed without resolution or escalation. I was not seeking special treatment—only a reasonable response to an admitted advertising mistake, which in many cases is addressed by honoring the advertised price or offering a goodwill adjustment.
The experience ultimately reflected a lack of accountability once the issue moved beyond social media and into customer support.
Response from Clocks and ColoursJan 11, 2026
Hey Tristan, we sincerely appreciate this feedback, and we're sorry for the confusion and disappointment associated with the promotion.
There was a discrepancy with the name of the product versus the image used in the ad you saw, where the product on promo was not the same as the image. While we truly understand that confusion in these situations isn't ideal, we cannot always offer a reduction in price on the incorrect product. Had the promotion been for the same product of the same name and style as advertised, we would have been more open to making an exception.
When errors occur unintentionally due to technical mishaps, we cannot always afford to offer the product under false circumstances. We will always do our best to come to a compromise wherever and whenever possible.
We have addressed this issue with our internal team, and emphasized the importance of avoiding any similar issues in the future to improve customer experience. We are sorry for any disappointment or frustration this situation and outcome may have caused. If you need any further assistance in the future, please contact our support team anytime at [email protected].
LL
Lisa L.
Never received item
I ordered an item back in September. It is now November 22 and per the information on my order email, my item would be shipped by November 15. I reached out and asked for an update and got very little information back in which mentioned once it came back in stock it would ship. It went back in stock and is still not shipped. I paid a lot of money for this ring and it’s very frustrating.
KT
Katie T.
Poor customer service
Pretty disappointed as ring I bought arrived in a damaged box for my partners birthday. Although the actual product is fine, it arrived in a small envelope type bag with no padding, the box is bashed on one side as well as the external box sleeve, and looks poor.
Reached out to customer services who advised there is nothing they can do as they cannot control what happens with the courier.
Poor response with no solution or offer to do anything.
JD
Jamees D.
They do not refund AND do no want to send the rings back i paid for.
I ordered on the european website.
Ordered 2 rings, they were delivered but i needed them in another size so i returned them for a different size.
Upon receiving them back they said i damaged them, which is not possible because i did not wear the rings.
I asked for a refund but they offered store credit only. I cannot even buy the rings with the store credit again because my discount was 'used' and they would not give me the discount code again.
I never asked for store credit and never used it.
I asked them to return the 'damaged' rings i paid for, but they do not answer my mails anymore. 1 month and 5 emails later, still ignoring me.
Give me back my money or the rings i paid for.
This is unbelievable. The company does not care about Eu customer laws and just ignores when that is pointed out.
DO not order here!
Response from Clocks and ColoursFeb 24, 2026
We’re really sorry to hear about your experience, and we understand how frustrating this situation must feel.
We want to clarify that once a return is received, each item is carefully inspected as part of our standard process. In cases where items show signs of wear or damage that fall outside of our return policy, we’re unable to process a refund to the original payment method. In your case, store credit was issued as a gesture of goodwill so that you would still have the full value of your return available to use.
