ClockParts.comReviews of clockparts.com

They won't answer their phone and their email is useless. They don't respond to that either. I ordered a clock dial for less than $100 and they shipped it FedEx - signature required. That sucks. FedEx was to deliver on Monday between 9:00 and 1:00. I stayed home for the delivery. Then they changed it to Tuesday, same times. Then they changed it to sometime before 8:00 pm. The entire world revolves around FedEx. Companies should be required to disclose that they are requiring a signature at the time of sale, but ClockParts is too sleazy for that. They are on my list of companies never to do business with again.

The information on the different parts is incorrect. They have bad measurements so that when you go to install it, you can’t do as they show and as they demonstrate on the videos. Everything looks really good until you discovered that the dimensions are false. Very, very bad customer service..

Very slow response to emails. No phone number given - the customer is just a nuisance. Prices are high considering the apparent poor quality. I bought a replacement clock for just £2 more than the movement.

These movements are poor quality. The first high torque USA made movement I purchased always ran slow then died a year later. They did eventually replace it under warranty, and that one lasted just about a year as well. Customer service is unresponsive and like pulling teeth. Look elsewhere.

I ordered a Cuckoo Clock kit for over $100 from them. The kit was shipped and arrived in a reasonable time. However, there were absolutely no instructions supplied with the components. There were some limited instructions on the dimensions on the order page, but nothing to indicate where the holes needed to be cut in relation to the component. For instance, was the hole for the cuckoo door cut in relation to the top of the component or something else? The clock face is secured to the mechanism behind by 4 screws, however the screws were not supplied. There were no instructions on how to install the hands to point correctly and set the correct time. I sent three emails to the support address, and submitted a help request via their website form over a week ago. They are the only purveyor of some of the clock mechanisms they sell, but if they do not provide the screws and all parts, and they cannot provide instructions, they are worthless to buy from.

I ordered a clock insert on January 24th. Item was supposed to be shipped in 5 business days. They didn't hesitate to take my money on January 24th, but as of February 8th Item still not shipped. I have emailed multiple times only to be told that they have sent message on to shipping department. I was making a gift for a friend's birthday, I needed the Item, the birthday has come and gone now and still no email that my Item, which was paid for on January 24th. I'll never use this company again, I wish I would have read all the bad reviews before I placed my order.

Purchased the HIGH TORQUE battery movement, what a JOKE suppose to move 18 inch hands without effort. Spent $32.00+ with shipping. Just bought a $7.95 plus tax at Michaels, works better with my 8 inch hands, How can this be, they are a RIP OFF, don't waste your time or money.

I had successfully ordered from CP several times for replacement movements, and these went well. The last time, I ordered a movement with three hands (HMS) matched to the movement. All went well until I tried to install the second hand, and it would not go on to the shaft. After trying to call (they don't take calls because of Covid...strange reason), so I emailed with details. A day of two later, someone named Aziel Dalusong responded on 10/11/23 and requested pictures, which I send immediately on 10/11/23 and then emailed again on 10/13 with better closeups. Hearing nothing, I followed up with an email on 10/17/23 and still no response as of 10/23/23, so I have to assume I got taken as others here have described. Four words of advice: DO NOT ORDER HERE.