Eugene S.
They need to have a zero star choice
They need to have a zero star choice. I purchased cloak and put it on my phone And couldn't get up to work correctly. I contacted their support and still couldn't get up to work. I finally requested and refund and removed it from my phone. Now, my phone is so messed up. I'm not sure how to resolve the problem. I'm still working through the mess. My phone won't take calls if it does, It sends them somewhere I have no clue where they go. I have messages going into other people's text Chat.
Response from CloakedSep 16, 2026
Hi Eugene, thank you for your review! If you were not able to complete the Call Guard disable steps before deleting the app, please find our article on disabling Call Guard even after uninstalling here: https://help.cloaked.com/en/articles/13274659-pause-or-turn-off-call-guard#h_3718b51a74. If you need our assistance walking through these steps, please feel free to reach out to us at [email protected] or by calling (888) 857-5490.



