Belinda M.
This is my second review - still nothing.
This is my second review. Cloaked responded to my first one and said someone would reach out via email—which they did. They asked about my hardware and browser, and I replied immediately. Then… silence. I’ve been trying to get help setting up my account for 24 days, and their support team shows zero urgency. Whoever runs their support department clearly doesn’t understand the word escalation. The entire process has been a joke—frustrating, negative, and completely unprofessional. There’s no contact info for anyone higher up who might actually take charge. They keep you at arm’s length and make it impossible to get real help. At this point, I’m planning to request a full refund again and move on to another company. Sadly, I expect to be ghosted again.