CloakedReviews of cloaked.com

Response from CloakedOct 28, 2025

Hi Laura, Thank you for taking the time to leave this review. We reached out to you directly by email today to work through your concerns. We take feedback like this seriously and want to make sure your issue is addressed. Please check your inbox or reach out to us via chat on our website or help center or call +1 (888) 857-5490 (Weekdays 9 AM–8 PM EST, Weekends 9 AM–1 PM EST).. — our team is ready to help.

Response from CloakedOct 28, 2025

Hi Kay, We appreciate you sharing your experience. It's concerning to hear that spam calls and emails persist despite using our app. Your feedback is valuable, and we want to ensure you feel secure. If you have more details to share, please use the support options in the app so we can assist you further. If you’d like, we’d be happy to walk you through onboarding at help.cloaked.app or call +1 (888) 857-5490 (Weekdays 9 AM–8 PM EST, Weekends 9 AM–1 PM EST).

Response from CloakedOct 27, 2025

Hi Lee, We truly appreciate your feedback and are glad to hear that your refund and cancellation were processed smoothly, as well as the resolution of your call forwarding issue. Your experience is important to us, and we are always here to help with any further questions or concerns you may have. Please don’t hesitate to reach out for additional support, and we hope to provide you with a better experience in the future.

Response from CloakedOct 23, 2025

Hi Nick, we can understand how frustrating it must’ve felt to create an account before seeing the pricing — that’s never our intent. Cloaked includes a free scan and 14-day trial so you can explore your results before subscribing. If you’d like, we’d be happy to walk you through the setup at help.cloaked.app or call +1 (888) 857-5490 (Weekdays 9 AM–8 PM EST, Weekends 9 AM–1 PM EST).

Response from CloakedOct 21, 2025

Hi Tara, I can completely understand how frustrating and discouraging it must have felt to run into a slow, confusing setup — especially when you were excited to get started and expected things to just work. That’s absolutely not the experience we want for you. We’d like to take a closer look and ensure everything in your setup is complete and working as it should. Please reach out at help.cloaked.app with “Connect me about my review” and your email, or call us at +1 (888) 857-5490 — we’re available 9 AM–8 PM EST on weekdays and 9 AM–1 PM EST on weekends.

Response from CloakedOct 21, 2025

Hi there, I can only imagine how frustrating it must feel to think your account was canceled, only to find more charges later — that kind of surprise is never okay and can really shake your trust. I want to make sure this is fully taken care of for you. Please reach out at help.cloaked.app with “Connect me about my review” and your email, or call us at +1 (888) 857-5490 — we’re available 9 AM–8 PM EST on weekdays and 9 AM–1 PM EST on weekends to confirm everything is properly closed.

Response from CloakedOct 16, 2025

Hi T.J., I completely understand how frustrating it must have felt to go back and forth with automated replies when you just needed real help. That’s not the experience we ever want for you. I’ve personally reviewed your case and made sure our team follows up directly by email with a real person to resolve this fully and restore your trust in us.

Response from CloakedOct 14, 2025

Hi Carmel, I’m sorry to hear about your experience. I can see our team worked to troubleshoot your login issue and processed your cancellation as requested. We’ve also reached out to you directly by email. If you’d like to give us another try, we’d be happy to walk you through setup step-by-step over the phone.