CloakedReviews of cloaked.com

paid for a "couple " so i could do my business and personal phones, but the app doesn't work on my business phone, it wont let me log in, then on my 2nd phone it let me download the app but is trying to make me pay again. The CS is AI and is garbage. Their website sucks and i cant seem to be important enough to deal with even though they just took $139.99 from me. You would think that a company that offers this type of protection would have a better app and website. Shit doesn't work !

The product itself is good. However, their customer support is abysmal. They haven't gotten back to me in weeks after multiple follow ups. And the worst part is that there's a bug on their end I can't resolve so my subscription canceled and I can't renew it - effectively locking me out of all my aliases.

They claim to be making a difference, but I get more spam calls, not less. So far, I've seen ZERO difference in the number of spammers in both email and in calls.

I\nDon't know what this thing does, but it sure does screw up your phone and you can't get ahold of nobody never, I've been trying for 3 weeks to get this canceled.Get it off , my phone and it's ridiculous

whn nsomething goes wrong support is completly gone. There system seems to have gotten hacked last week and i lost access. They refused to assist or even acknowledge an issue. It came back up and access was brought back but the sent me an email saying "We saw that you canceled your Cloaked subscription and we wanted to reach out before your protection ends" But i hadnt canceled . And again their customer service refused assistance as well as even acknowedge. I paid a year in advance and found they have no refund policy.But that wasnt the only issue have a terrible customer service. The account has added what they call relatives to it that arnt . Hundreds of them thus padding their "success" Update: They sent a voice mail and an email. The voice mail from Eric was so very happy that everything was ok and all flowery and rainbows. I replied to the voice mail it was not and much more. Since they still took my money and ran. I got an email say it was Chris and it was him that called but of course it was Eric. Just more lies. In the end the issues concernign my account being breached and the fact they sent out a false email say ing i quit hurts very bad. I replied with misleading quotes form the other email which i would be very happy to supply to the media. The facts is the responses are inadequate and calls go unanswered and they stole my money and than officered me to come back and only pay them at a 60 percent discount. Very unethical and i have it all documented. I cc Kendra the media person there and would hope she would respond. Cloaked effort is to cover their behind not resolve a problem they created.

I really felt this was an excellent choice for security. I could not get Cloaked to download. I wanted to cancel purchase and wait until I could have help with our family computer expert to help me. ( yes, he is degreed, makes him an expert) But I got a lot of back and forth. I could not make the robot understand I was 76 and run out of patience trying to do this on my own. Way too many days dealing with this.

They are horrible I paid twice for subscription and they had an automated bot respond that took over a week. They then canceled my subscription again and only refunded one payment. Customer service is horrible.

It was working fine until I got logged out at the end of the month and still logged out the next month but yet until they took their payment out I emailed them and nothing happened they are horrible