Kevin
What a shockingly bad company
What a shockingly bad company, its been 11 days waiting for support, no phone number to call on just an AI chat bot which is useless. Trying to build a course and it keeps disappearing, if this happened to my students i would be loosing my business. Pretty sure i wont get a refund so just wasted money i couldn't afford
Response from clixlo.comJul 14, 2024
Hi Kevin, We’re genuinely sorry to hear about your recent experience with our company. We strive to provide the best service possible and regret that we fell short in your case. We understand your frustration with the delay in support and the issue with your course disappearing. This is certainly not the level of service we aim to provide. Our support team typically responds within 24-48 hours, but it’s clear that we’ve not met this standard for you. For that, we sincerely apologize. To resolve this promptly, please visit clixlo.com and start a live chat or email us at [email protected]. We prioritize every request and answer hundreds of tickets daily from our 20,000 users. Regarding the AI chatbot, it successfully handles 80% of our inquiries and has received nearly 95% positive feedback. However, we are continuously working to improve its functionality to provide more effective assistance. In the meantime, our live chat support is available Monday to Friday from 9am to 5pm PST. Additionally, our knowledge base with numerous help articles and video tutorials is accessible here [link]. We understand the impact this has had on your business, and we’re committed to resolving the issue. If a refund is necessary, we’ll ensure it’s processed without further inconvenience to you. Thank you for your feedback. It’s crucial for us to learn and improve from experiences like yours. Best regards, Team Clixlo