cliponexpress.comReviews of cliponexpress.com

Never received product

Order took ages so queried it. A UPS label was printed next day. But the order was not dropped off with UPS for weeks despite numerous emails. None of the emails were replied to. Eventually the clipons arrived but didn’t fit and are totally unusable. Non-existent communications, appalling customer service and a useless product. Avoid this company at all costs.

Ordered clip-on sunglasses on 6/22 and payment was processed the same day. Then nothing — no shipping notice, no order updates. I emailed on 7/10, no response. Emailed again on 7/13, no response. On 7/15 I filed a dispute with my credit card company. The very next day, 7/16, I suddenly got an email saying my package was on its way, with a USPS tracking number showing a shipping label had been created. On 7/17, that same tracking number returned “Tracking Not Available” — USPS never received a package. A label was printed; nothing was ever shipped.

Bought back in May. Issues still not resolved. Excellent ordering process gave all details requested. That's where the quality ended. Clips are so big and the incorrect size the glasses are unwearable. Complete waste of money and shocking customer service. Appreciate they're based in US but don't reply to emails. DO NOT USE THIS COMPANY ESPECIALLY FROM 🇬🇧

Ordered my clip on sunglasses and never received them. It's now been 7 weeks. I've inquired twice with no answer. This is the email received a weeks ago: "We wanted to let you know that your package will ship on 05/26/26 via Ground Advantage. You can track your package at any time using the link below." When checking tracking number the is says it's waiting on product in Las Vegas.

I too like many others wish I read the reviews before ordering. I've not received the product or a response to my inquiries about status. I believe I will take this directly to the BBB. There should be a place for no stars given. Or I can give one star for ease of ordering, however, ease of order makes little difference when you've haven't received product or communication.

I paid in full for a custom clipon to match a specific frame of eyeglasses. I sent photos and model number of my frames. On the website it said it would take one to two weeks. After about a month I tried to contact them and was able to send an email. They responded saying they were running behind but they would ship and send me tracking information by the beginning of the next week. After waiting another week I sent them several emails demanding a status update for when the sunglass clipon would be available. No response. I'm now disputing the charge with my credit card. It's been at least 6 weeks. So save your money. All I got was one email.

I lost the first pair and was hoping this time would be a better experience. NO! After waiting a month for them to fulfill order I emailed-no response. I finally filed a "disputed charge" with my credit card company. It was only then that the 2 pair I ordered were delivered. The first pair broke after a few uses-again no response to their website email. 2nd pair also broke. This time I am leaving this review. If I could have No Star rating I would. Order 10/4/25 Received about 11/10/25. Broken by end of Nov.