ClinicSourceReviews of clinicsource.com

Great software program. If support is needed, they help to make sure problem gets resolved.

They provide a great quality product, clean appearance and functionality. Courteous staff and Julio is always willing to help and assist with any concerns or errors. The only issue I would say I have is the frequent increase in price. There was an increase done in 2018 and now another one is being issued 2019. I think that the current members should be grandfathered into the rates. But the option to add additional features, but not forced into an increased price.

Julio was extremely helpful in helping me figure out how to bill secondary insurance! I called back a second time with another issue and he helped me efficiently again. Julio is wonderful!

Clinic Source support staff is great-responding quickly to emails and giving detailed explanations for solutions. Would definitely recommend.

I would definitely recommend ClinicSource for your EMR. I've never had an issue contacting customer service and getting my questions answered. Nicole handled my recent inquiry promptly and efficiently. She exhibited great customer service skills and went above and beyond to ensure my issue was resolved.

Our clinic went months without getting paid because of an errors caused by a Ref. Physician field that the software has open for you to fill out. There are so many ways to screw up the billing because Clinic Source has fields to select in the patient tab, ie. child, parent, spouse, that cause the software to bill the insured and not the dependent, or child. No matter how many times I have called and emailed them they tell me it's not their software when I have empirically proven and duplicated the problems over and over again.

UPDATE to INITIAL REVIEW Clinic Source made every effort to correct program issues that I experienced. They were thorough in their investigation of the issues and took time to help me locate items I needed for future success. Thank you for your assistance. I’m looking forward to a great year using your product. I submitted a request to customer service via their live chat and via email. it's been seven whole days and still no response. I am without full use of the software due to a crash in the system. I am now a week behind in documentation because i can't get anyone to respond. I also asked for a supervisor via email but my emails have been ignored. i am not pleased with this program or with this company.

We have only used ClinicSource for about 2 months. We had a rough start, but most of it has been operator error. ClinicSource has been very responsive to all of our questions and concerns. Most of the interaction is through emails, but when needed, I have called them. The customer service has been great! As far as reports, I was not certain I wanted to move to electronic documentation, but I am very pleased with the way reports and notes look. We are figuring out the program still, but as the rep told me this past weekend, it will take 6 months for us to be really comfortable with the program. I will continue and have recommended this program to those considering an EMR.