ClinicalnutritioncentersReviews of clinicalnutritioncenters.com

So far, I am quite unhappy. After purchasing, there appeared a disclaimer on my receipt saying shipment could take 1-2 weeks. That was not stated while ordering. If I had known that, I would not have ordered from this company. I was due to see my physician in a week. He sells the same supplements at the same price. Second, Clinical gives the option of tracking or receiving text updates. I have been unable to track because I was supposedly sent a verification code, which I never received, and I have not received any updates. I decided to call and follow up within the designated hours 2-4 weekday. No answer and the vm mailbox is full. The vm message asks for understanding as "patient care is our priority". There may be nice people behind this, however, they do not know how to run a business. At the risk of seeming heartless, I do not have an investment in the company. If I order supplements, I expect the service to run smoothly and it is not my problem to give the company space for their patient care. I am a patient too after all, just not theirs. Many companies sell supplements. I recommend you go elsewhere. They are quick to take your money and slow or inexistent on service.

I first purchased Biotoxin Binder from another company and was very happy with the results. It was especially helpful in negating the effects of living in a city where they spray weeds with Roundup and/or Spectracide, which for me causes cold-like symptoms (which these days might be mistaken for Covid symptoms!) and digestive distress. I'd taken as many as 8 capsules in a day when I'd had a really bad exposure. I was looking for another supplier because I'd ordered it through a nutritionist I was no longer seeing, having reached my goals with him. I was glad to find Clinical Nutrition Centers carried it. I ordered it and started taking it. I took it for a week. All week I had strange digestive distress. No appetite, and when I did eat I felt awful. I chalked it up to other things-maybe I'd eaten something my body didn't like, etc. Then came Saturday morning. I was about to leave for rehearsal and saw the neighbor across the street spraying for weeds. I figured I'd nip my reaction in the bud and take Biotoxin Binder. I took it with food but no other supplements. Within 20 minutes the symptoms started, and continued all day: gas, burping, no appetite/stomach couldn't handle food. It was awful. So I emailed to see if I could get a refund. I clearly can't use this product; can't go through another week of not eating much! I explained the situation. First, they replied and asked about dosage, and suggested my practitioner might need to adjust the dosage. I explained I wasn't seeing them anymore, and that I'd had great results with the first bottle from the other company even with a high dose. From there the emails got shorter and terser, implying I was taking it incorrectly. I finally emailed back and said "this is not a case of me using the product incorrectly [8 doses with a bottle from the previous company, and no side effects!] This is a case of having great results with the product previously, and experiencing negative side effects with the bottle I purchased from this company. I am requesting a refund based solely on that and would appreciate a decision at your earliest convenience." Then they ghosted me. It's been a month, with no response. No "sorry, we don't offer refunds", nothing. I would not purchase the product or anything else from this company. Edit on 5/23/22: The company messaged here (see below) and also via email/their website messaging center. I replied on their messaging center on April 4th. I also tried calling them twice, on April 19th and May 5th (and sent a followup email on each of those dates as well). There was no answer either time, the voicemail was full, and to date (May 23rd), I have received no further communication from them. I also have not received the padded envelope mentioned below so I can return the defective product. I added a star to the review for their initial efforts, but remain disappointed with the product I was sent and the lack of resolution.

I have not received my order yet. I expected to have it by now. It is hard to give a good review before I have my order. What could be taking this long?

Your online information needs improvement as I was suppose to receive a 10% discount on my first order using the code First and discount was not offered at checkout. Tried to receive the discount through corporate after sales with no positive results, They indicate I could use the code FIRST on my subsequent orders. I said sure ok, wink wink, that would be my second order with them not the first order as the coupon discount code represent. Not Happy

Poor-to-none communication regarding status of an order, particularly when there is a delay in fulfillment

I order 2 products, both showed correct on my order form but I received the wrong item when it came. I have been unable to contact anyone to return the incorrect product for the correct one since.

They didn't send my package 3 days before the weekend. I payed for first class shipping and they havnt even processed my package in 5 days now! Pretty lame

My package arrived later than I it would. It took 3 business days to ship out and 3 days to ship. If I knew it was going to take a week to receive, I would have selected another shipping option or purchased the item somewhere else.