ClinicalnutritioncentersReviews of clinicalnutritioncenters.com

Response from ClinicalnutritioncentersJun 11, 2019

Rhonda, thank you for your order. We are sorry for any delay in shipping the product you ordered to your directed destination. Brands like the one you chose are popular and subject to changing stock levels. We specialize in professional grade nutrient supplement options for our patients and customers. That being said, we are proud to offer smaller stock levels of superior grade products kept in temperature controlled conditions in our health care center. For specific brands like the one you chose, shipping may take 1-2 weeks or more to complete. Since we are not a manufacturer that means we may not have the product in stock when it is orderd by customers, which requires us to procure a new supply, receive it then ship to the address provided. By keeping our stock levels low we can provide our customers most often with fresh products more recently manufactured. Sometime we also have a run on products and we restock as soon as possilbe. Unfortunately your order happened to be a product we had a number of sales on within a short period of time. We appreciate your business and hope to fulfill future orders for you!

Response from ClinicalnutritioncentersJun 11, 2019

Esperanza, thank you for your order and patience while we attempted to resolve the payment processing for your international order. It only took us a few days to correct the problem for our interntional orders. We have since fulfilled your order for the purchased product. We appreciate your business and hope to fulfill future orders for you!

Response from ClinicalnutritioncentersJun 11, 2019

Sherry, thank you for your order. We are sorry for any frustration with the delayed shipping for your ordered products. Unfortunatley you ordered over a long holiday week ( between Christmas and New Years ) which means all shipments are delayed due to shippers being backlogged with gift shipment deliveries, and our own short staffed office. Further, if we did not have enough produt to meet you complete shipment request, we must wait for a new order we make to arrive to us prior to shipping out to you. Our office was closed for many days during this time period. All shipments were therefore delayed. We publish our shipping policies to inform our customers and paients that they should expect shipping delays during holiday weeks. We appreciate your business and hope to fulfill future orders for you!

Response from ClinicalnutritioncentersJun 11, 2019

Julie, thank you for your order. We are sorry for any frustration you experienced, however, we cannot determine just what you are suggesting needs to be improved with our customer service. We noticed you ordered over a long holiday week ( between Christmas and New Years ) which means we were short staffed an unable to handle any incoming telephone calls. You ordered your products on 12/27/2018 during the busiest holiday season of the year to be shipped via USPS Express Mail. We shipped to you the product on that same day . Unfortunately the address you provided was incorrect and the package could not be delivered on time according to the USPS package tracking service history fro your shipment. We are again sorry for the shipment being returned to us due to the incorrect address provided. We are able to respond faster to emails delivered to us through the customer's account within our website. We appreciate your business and hope to fulfill future orders for you!

Response from ClinicalnutritioncentersOct 3, 2017

Teresa, thank you for your order. We are sorry for your inconvenience regarding a backordered Pure Encapsulations product. As you may be aware, we do not manufacture these products. Pure Encapuslations has re-formulated this product and took it off the market temporarily until they received a suitable quality final version. However, they have had problems with their final production quality control. Pure has informed us that all test batches returning to Pure has not met their initial quality expectations. They originally expected this product to be available in August 2017, but have had a number of unapproved versions. You ordered the product on September 21, 2017 and we sent you an email on September 22, 2017 informing you of a delay in procuring the product with an anticipated date being the week of September 30, 2017 (according to Pure's initial estimates). Pure contacted us on October 2, 2017 to inform us that the most recent batch they received has not met their expected standards. Therefore, we emailed you another memo on October 2, 2017 to provide you with this news. We are happy to offer you what Pure has advised as a substitution, which is to use their CholestoPure until the CholestoPure Plus is available. We can also advise the Ortho Molecular Bergamot or Lipitrol products as a temporary or permanent solution to any natural cholesterol management regiment. Otherwise, we are always willing to refund you your payment. We are also available to contact by telephone if you fail to read your emails and you have order fulfillment or product availability concerns. We are ready to assist you with your frustration at any time. Any registered customer can access shipment tracking, however, since we have not shipped to you yet a product that is still unavailable, there is no tracking number to track. The Staff at CNC

Response from ClinicalnutritioncentersSep 12, 2017

Thank you for your order, we appreciate your concerns for your health. You made your order on Thursday, March 30, 2017 after we had closed the business operations for the day. We were out of stock on one of the products so we did not ship out on Friday April 1, 2017 which was the following business day. However we did order the product from the manufacturer. We are closed on weekends. We obtained the product for you and we shipped your order as soon as we had all items available to ship, which was on Tuesday, April 4, 2017. Please take a moment to read our shipping policies, sometimes we are out of stock on products. We appreciate you being a customer.