Dee
GREAT...
Initially the company was GREAT. But then it was NOT. I had a problem with a preceptor not being approved by my school. I asked for the deposit to be returned which they did without a problem. We discussed waiting until the school made a final decision on the preceptor, they agreed. I looked for other preceptors. I kept the company updated on the process via emails and text. The school approved the preceptor for the next term. In the interim I reached out to the preceptor directly and he agreed to precept me. I kept checking the site to see if I could pay the fee but it remained in a "canceled" status until TWO MONTHS into the current term, approximately FIVE MONTHS later. Clinical Match Me reached out asking for payment, refused to admit they dropped the ball in a timely response and advised the preceptor to stop precepting me. The preceptor sent me an email advising me I was no longer welcomed to come to the site until I "cleared things up." I spoke with a supervisor, Cain, who indicated I did not respond to emails. I sent him screenshots of texts, pointed out dates of emails and emails on their site where I had responded and kept them updated and continued looking for other preceptors on their site. He said they could not see the emails on their site and the other threads were too long to understand. He could not justify waiting FIVE months to respond. I paid the fee as planned, but Clinical Match Me needs to communicate better or adjust the method of communication and the schools need to provide better precepting options.
Response from Clinical Match MeOct 15, 2024
Hi Dee, Thank you for your feedback! As you mentioned, after your preceptor was approved, you contacted him directly, rather than contacting us. This is where the communication went awry. When your preceptor was approved, you should have contacted us, not contacted the preceptor directly, effectively cutting us out of the loop. Although preceptors work for us under contract, they're not involved with processing paperwork and collecting payments. Therefore, the preceptor assumed you'd already contacted us. Had we known that you wanted to proceed with the rotation, we would have reactivated your placement so you could have submitted the payment. You mentioned that you "kept checking the site", but if the status wasn't updating on the site, why wouldn't you have simply contacted us to inquire about it? Our support team is available 7-days per week and we're reachable by phone, email, SMS and live chat on our website. A simple email or phone call could have cleared this up easily. You did mention that you sent emails to keep us updated, but we never received any email stating that your preceptor had been approved and you were ready to make payment. Instead, you just showed up for the rotation. Of course the preceptor then referred you back to us to make payment. Once you made the payment, you were able to continue with the rotation. We're not perfect and we certainly make mistakes, but in this case, we had no idea that you wanted to move forward with the rotation.