Clinical Match MeReviews of clinicalmatchme.com

Response from Clinical Match MeJul 2, 2026

Hi Jennifer, Thank you for sharing your experience, and we're truly sorry for the stress this caused. We understand how much pressure you were under with a rotation deadline approaching and money on the line. For anyone reading, we'd like to add some context, because being fair to you and to other students matters to us. The most important point is this: we did not deny your refund. We issued you a full refund of every dollar you paid. Our refund policy, which is part of the agreement signed at checkout, provides a refund when a student's school rejects their matched preceptor. For that reason, the one thing we kept asking for was simple written confirmation from your school that the preceptor had been rejected. We were never trying to withhold anything. We were only trying to verify that rejection so we could approve the refund under the policy. Your school, unfortunately, declined in writing to provide that confirmation. The reason that became clear only later. The real obstacle was never a rejected preceptor at all. Your school was losing its accreditation and was no longer approving any clinical placements. That is a genuinely difficult situation and completely outside your control, and had we known it, we would have gladly helped. But it was not the reason you first gave us, and you did not share it until the situation had already escalated. Had you told us this from the start, we could have brought it straight to our management team, and your refund would have been approved much sooner. Once we understood the full picture, that is exactly what happened. A school losing accreditation falls outside the specific conditions our refund policy covers, yet management still approved a complete refund for you, because it was the right thing to do. We're sorry the process felt long and frustrating, and we truly wish it had reached that outcome faster. Our goal was never to keep your money. It was to follow a fair and consistent process, and then to do right by you regardless. You have been fully refunded, and we sincerely wish you the very best in finishing your program.

Response from Clinical Match MeJul 5, 2023

Hi Emily, Thank you for your review, and we're sorry to hear that you weren't satisfied with our service. Although it's unfortunate that we had to re-match you several times, this actually highlights a valuable benefit of using our service. In the event that anything goes wrong with your preceptor, you're totally protected. At your option, we refund you or find you another preceptor. Therefore, while your experience was less than ideal, it's actually a testament to the value of our service. Regarding vetting of preceptors, our process is extensive: 1. All preceptors are licensed medical professionals who've passed whatever boards are required for their specialties. 2. We check to see if they have any violations or adverse actions on their record. 3. If we receive complaints about a preceptor, we conduct an investigation to determine whether the preceptor will remain in our network. 4. Each preceptor is additionally vetted and approved by you. Prior to contracting with a preceptor, you can communicate with them via our messaging system, and meet with them face-to-face via our video meeting system. 5. Each preceptor is additionally vetted and approved by your school. So there are five steps and each preceptor is vetted by three different parties, including yourself. Beyond that, we're not sure what else you'd expect us to do. Preceptors are human and humans can be unpredictable. Despite our best efforts, things can still go wrong. Howevr, when that happens, we make every effort to remedy the situation, as we did in your case. In light of these facts, we hope you'll consider updating your review and adjusting the rating. Thank you!

Response from Clinical Match MeSep 2, 2022

Hi Karen, We're truly sorry that you had a negative service experience. We stand behind our refund policy 100%. If the preceptor is denied by your school, or if the preceptor fails to meet their obligations, you're entitled to a full refund. If the preceptor was late in returning your paperwork, that would be considered a failure to meet their obligations, and you would be entitled to a refund. When we reviewed your case, the information we received from the preceptor was that they returned your paperwork on time, but you didn't submit it to your school on time. In that situation, you would not be entitled to a refund. Either way, the last thing we want is an unhappy customer, so we'd like to hear your side of the story and resolve this to your satisfaction. We will be contacting you shortly.

Response from Clinical Match MeMay 27, 2022

Thank you for your comments! While it's always disappointing to receive a 1-star review, this is good information for future students. Michael makes an excellent point. No company can guarantee you a preceptor, so you should always have a backup plan. The great thing about Clinical Match Me is that you only pay us AFTER we've found you a preceptor, and AFTER you've accepted the preceptor. Unlike most of our competitors, we don't charge up-front fees nor subscription fees. In this case, we weren't able to find Michael a preceptor, so it didn't cost him anything to use our service. We think this is the fairest way to do business. Thank you again, Michael. There are no hard feelings on our part, and we hope you feel the same.

Response from Clinical Match MeFeb 10, 2022

Thank you for the feedback; we really appreciate it and we're genuinely sorry that you feel slighted. While we're disappointed in the 1-star review, the issue you point out may actually be helpful to future students, so we're glad to have the opportunity to address it here. Unlike most of our competitors, we don't charge any up-front fees, nor any subscription fees. We only get paid after we've successfully matched a student and the student has accepted the match, which is exactly what happened with you. You hired us to do a job, we did the job, you paid, then you later decided to switch specialties, so you no longer needed the placement. Unfortunately, by that time we'd already completed our work and earned our fee. Our refund policy is very clear about this scenario. It's written in plain English, and published on our website. It also appears in standard-sized print (not "fine print" as you put it), in the simple one-page agreement you signed. The policy states that once we've matched you, and you've accepted the match, it's non-refundable. Your choice to not attend the practicum doesn't change the fact that we already did the work of placing you. There are specific exceptions, such as if your school rejects the preceptor, or if the preceptor cancels. In those cases, we're glad to issue a refund, because it means we didn't do our job. However, if you arbitrarily decide you no longer want the placement, due to some personal or professional reason, it's non-refundable. And no, most preceptors would not sacrifice their own professional reputation by canceling a rotation, to help a student get around our refund policy. When a preceptor cancels without just cause, we consider that unprofessional and would likely not send more students to that preceptor, so there's no "loophole" as you put it. Although the placement is non-refundable, it doesn't necessarily mean you've lost your money. We always offer the option to reschedule a canceled placement for a future date. There's no cost to reschedule if it's more than 90 days in advance of your original state date. Once you're within 90 days of your start date, you can reschedule for a 25% fee. We understand from your response that you're currently unable to use this credit. However, we're expanding into offering many new products and services to healthcare workers, so perhaps you'll be able to use it in the future. We'll be glad to apply the full value of the credit toward any future purchase.

Response from Clinical Match MeMar 16, 2021

We're sad to learn that you had a negative experience with our company. We fulfilled our end of the bargain by finding you a preceptor. You then tried to avoid paying our fee by propositioning the preceptor directly. You justify this by claiming it's the “civic duty” of preceptors to teach for free. Unfortunately, most preceptors can't afford to teach for free, which is why companies like ours exist and presumably why you hired us in the first place. Moreover, you contradict yourself by claiming it's “unethical” to charge for precepting, yet you yourself offered to pay our preceptor directly. Unlike most of our competitors, we only get paid after we successfully match a student with a preceptor. Since we charge neither up-front fees nor subscription fees, the matching fee is our only source of revenue. We believe this is the fairest possible approach, and it incentivizes us to work hard on your behalf. However, it requires that all participants act in good faith. Trying to avoid paying us, after we complete the work, is not acting in good faith. It's an abuse of our service and a violation of our Terms of Service, so we terminated your account.