Climb CreditReviews of climbcredit.com

Response from Climb CreditJul 10, 2019

Hi Adam, I'm very sorry for the confusion. We appreciate your feedback, and will review our communications and website to make them as clear as possible. You are correct, Climb Credit sends tuition funds directly to the school you attend. We try our best to make it clear in the loan approval documentation we provide and any communication we send after a loan is accepted—which confirms that tuition funds are sent to your school, on your behalf, and that no tuition funds are remitted to the borrower directly. Again, thank you for your feedback.

Response from Climb CreditJul 5, 2019

Hi Nathan, We sincerely appreciate your feedback, we are always looking to improve the borrower experience. To confirm, no interest accrues if the loan is paid in full. Interest accrues on a monthly basis if your loan is in full repayment. Climb understands that life happens, that is why we offer deferral benefits to borrowers that have trouble making full payments. Deferral benefits are often not provided to folks with private student loans, but Climb wants to help folks be successful with additional flexibility as it pertains to payments. If a borrower is making payments of any amount or if they are on a deferral, Climb will never send a borrower to collections. If we reach out to students about their account being delinquent, it is not to hound or harass, it is to help them through options like a deferral benefit so they can get back on track and ensure that their credit is not negatively impacted. We want to do everything we can to help students succeed. Although we feel that making payments is accurate and straightforward, we are reviewing the payment interface currently to see how we can improve so that it is more intuitive. We look forward to continuing the conversation with you. Would it be alright if we emailed you directly to review your feedback and to see how we could potentially incorporate into the borrower experience?