Clifton ClothingReviews of cliftonclothing.com

AVOID AT ALL COSTS!! Be very wary with this company! Very unhappy with the service I have received from clifton. Sent questions asking how the velcro is positioned on the Netball bibs and if this could be changed, the reply was normally in an L shape but yes it can be made to any requirements. I very specifically requested velcro in a certain size and length for the netball bibs, this was in the same email I sent with the logos so was received and read. There was no mention of the velcro in the design pack so I was under the impression that it was just for the printing. The bibs arrived and the velcro is too big so if we use them they will ruin our dresses. I sent pictures showing this and the repeated response I got was I accepted the pack therefore its my fault!! Then rudely got told they won't be responding to anymore emails!! Funny enough the velcro didn't arrive in a L shape so they clearly read my email just messed up the measurements and are refusing to admit it. Will now be taking this to trading standards to get the matter resolved as the goods are not as requested. EDIT IN RESPONSE I NEVER SAID WE WERE GOING TO PURCHASE DRESSES FROM YOURSELVES AS WE ALREADY HAD THEM MADE LAST YEAR FROM A DIFFERENT COMPANY AND MY PHOTO WITH THE VELCRO MEASUREMENTS REQUIRED CLEARLY SHOWS OUR PERSONALISED DRESSES. ALSO I NEVER THREATENED I WAS GOING TO POST A REVIEW, I STATED I WAS GOING TO TRADING STANDARDS WHICH I WILL. QUITE HAPPY TO PROVE ALL THIS WITH MY EMAILS THAT I SENT. DO NOT MAKE ME OUT TO BE A LIAR. 2nd response Not in captials for your convenience. As previously mentioned At no point did I never mention buying dresses from you. I gave you a brief of my requirements in my emails with a detailed photo of measurements. At no point have I been threatening towards your staff and at no point have you bent over backwards to help, all you have done is blamed myself. I have also screenshot your comments each time to show how you have been editing them.

There was lack of communication between the company and myself with late orders. I had to do all the chasing

A truly woeful experience and product, use Clifton if you have to, but have these expectations: 1. Expect very cheap materials. I ordered chinos and they were 100% polyester, cheap and nasty. 2. Don't expect a refund. The T&C's make it extremely difficult to get a refund of any sort, even if the products you receive are not as you ordered. Read carefully! 3. Expect to wait. While production and delivery is fast, any dealings with customer services is extremely slow and even obstructive. 4. Expect poor sizing and production errors. Samples are an ABSOLUTE MUST as sizing charts are useless. My order was manufactured 4 inches too big and it took them months to accept this error, still denying a refund. 5. Expect to be deceived. This China-based company provided me with the wrong fabrics, denied and ignored my requests for a refund. I was left feeling as though I could at any moment have communications cut and be left with only the incorrect and mismanufactured products I received. It took me 6 months to finally receive a replacement, which was not the solution I wanted.

I don't have much to say about any person at Clifton as much as the product. My correspondence has generally been polite with the team there. However, I ordered a waistcoat, which got here in the time frame they promised, but was not quite what I expected. The pack that I signed off on was not what I received. The image was the same but about 95% darker than what I sent. The result is a waistcoat with my design, but only it isn't visible until you get right up to it in bright light. The purpose of my order was for Halloween, so naturally it will be dark, so to me it is useless for this. I asked for them to check into a manufacturing defect and their response was essentially that I provided inferior artwork. If you were to look at my pack sign off and the final product you can tell what was intended and that they are not even close. It seems without using the words they are refusing to refund me or make it right. I asked for a refund in multiple emails and each email has been responded to without mentioning of any way to correct it or a refund. I am just told "...printing is always limited by the quality of the artwork provided." As a reply to the company below, 10-4-19: Your own employee sent me a screenshot of their view of my vectorised PDF and it did not look like the final product. You charge $60 to vectorize an image, so I did it myself. I confirmed the quality of the image myself, and the colors. Your own employee also commented on white spots shown in the vectorized image and I fixed it. Nowhere did I ever sign off on anything from you stating that my image "may not produce the best results", nor did they ever convey that to me. Also, nobody has offered to remake anything for me, as stated in my previous review, which is why I posted it. I have been emailing your company since September 18th. If there was an offer for it to be remade I would have accepted it and even paid shipping. Per your Terms and Agreements, 15.3, my right to a return a product under clause 13.3.1 for a faulty product should reasonably be met. It even states that colors should reasonably match but may differ due to monitors, not an absolute farcry from what was agreed upon... But since you want to try and save face by falsifying my word, here are PDFs of emails for others to judge themselves - just copy/ paste into your browser and replace the "(dot)" with an actual period... Enjoy! (This one is my email chain with picture of my product and their pack sample, and multiple email attempts to them) https://www(dot)dropbox(dot)com/s/v5s4skhsabli5n3/Email%282%29.PDF?dl=0 (This one is their final email to me) https://www(dot)dropbox(dot)com/s/smhvxsfbdj6d1pu/Email%281%29.PDF?dl=0

I ordered three custom waistcoats to use at my wedding. The delivery of these was delayed due to one of the waistcoats failing quality control due to a problem with the fabric. After being told the problem was fixed, the waistcoats arrived but the issue with the fabric remained - there was a very obvious discolouration on the right shoulder which made the waistcoat unuseable. I therefore had to source alternative waistcoats at the last minute as there was no time to solve the problem. Even in the absence of the faulty waistcoat, one of the others I ordered was made bigger than the tolerances stated on the design proof I was sent. It is a bit contradictory to be asked to provide measurements to the closest 0.5cm, but then be told the manufacturing tolerances are plus or minus 2.5cm. It was therefore surprising when this particular waistcoat was 3cm larger than specified. Finally, even if everything had worked out, the material used felt cheap and in general they don't feel like a quality product. Perhaps they make good other clothes, but I'd avoid them for waistcoats. *UPDATE* The day after leaving this review, I was contacted by Clifton Clothing offering a refund on the condition that I delete my review. I had previously waited 3 weeks for a reply to the last email I sent them. In my previous communications with them, I was explicitly told a refund wasn't possible, and was instead asked to take the damaged waistcoat to the dry cleaners to get it cleaned (I did, and it didn't help). It therefore appeared to me that the refund was only being offered as a way to remove negative feedback. I challenged them on this and they assured me it wasn't the case, saying they let all feedback remain on trustpilot, but it seems too coincidental to me. I have therefore declined the refund and I can only hope that they have improved their production methods, as they say they have done.

Ordered playing socks : Promised a quick turn around as I had been let down by Under Armour: Was sent 4 e mails by Clifton saying money had to be paid inside 30 minutes of order as well as two calls from Bruce : Ordered at 11.30 was asked money to be in their account my mid day Refusal to reply too e mails, then told wait time I has ordered was 8 weeks, when it was very very clear at the time that the order I asked for was the 3 weeks turn around: Asked to cancel order and given a refund and told " too late the order has been processed" Although it was still 7 weeks away, really!!I need the socks for start of season as was made very clear to Bruce when ordered What is very interesting is you cannot find a phone number for Clifton to call them....That says a lot.. I suggest you double check what the sales people sell you and get it in black and white before you pay.. as post event they wash their hands of everything and are not willing to help! Ill comment on product when it arrives (about 1/3 into the season)

Customer service was very good when negotiating purchase of work polo shirts. However, that is when it ended. Delivery time was months and when we did receive the goods we had to pay the export duty as they came directly to us from China, (with the actual cost to Clifton of each shirt which was very, very cheap, compared to the price we had paid). Clifton did reimburse the export duty. The quality of the shirts was not good, material was quite thin. When the shirts were washed they shrunk at least 1-2 sizes. This made them unwearable for many of our staff. One of our staff has continued to wear the shirts for 6 months and the colour has completely changed from grey to brown and the only colour which remains the same is the trim. We have just had to put in an order with a different company for shirts. I would definitely not recommend buying a polo shirt from Clifton Clothing.