Clifton ClothingReviews of cliftonclothing.com

Response from Clifton ClothingSep 18, 2026

Hi Anicia, I totally agree you should have been able to get a straightforward answer about production and delivery without being repeatedly asked for your contact details. I’m sorry the conversation left you frustrated. If you would still like help, please email [email protected] and we’ll clarify where the garment you’re considering is made and its expected delivery timeframe. Many thanks, Marcus

Response from Clifton ClothingDec 31, 2024

Hi Elis Thank you for taking the time to share your feedback. We truly value your input and strive to ensure every customer has a great experience with us. We’d like to take a moment to address a few points regarding your experience to provide clarity: 1. When your order was placed, a detailed quotation was shared with you. This included all design specifics, such as the placement of the hood and the logo on the right shoulder as worn. 2. At the quotation stage, there was an opportunity to request adjustments to the design, but the quotation was approved without any modifications. 3. Additionally, the option to go through the order pack approval process was presented. This is an important quality check to confirm design details before production. However, opting out of this process was ultimately your decision. We understand how important it is for our customers to be fully satisfied, so we're truly sorry if any part of the process fell short of your expectations. If there’s anything further we can do to assist you or make this right, please don’t hesitate to reach out to us directly. We genuinely care about our customers and are here to help. Thank you again for your feedback! Best regards, Marcus

Response from Clifton ClothingSep 5, 2024

Hi Marcos We're truly sorry to hear that you're still upset about your recent purchase. At Clifton, we pride ourselves on our exceptional quality and customer satisfaction, so it's disheartening to know you feel this way. After thoroughly reviewing the images and details you've provided, we found that the delivered product matches the design you approved and paid for. However, we acknowledge that your experience did not meet your expectations, and we genuinely regret any inconvenience caused. We understand how frustrating it must be to receive something that doesn't align with your vision. Our goal is always to ensure our customers are delighted with their purchases, and we appreciate your past loyalty. If there's anything further we can do to resolve this matter, please don't hesitate to reach out to us at [email protected]. We value your feedback and hope we can find a satisfactory solution. Thank you for sharing your experience, and we hope to have the opportunity to serve you better in the future. Best regards, Marcus

Response from Clifton ClothingAug 17, 2024

Hello We have checked and have no record of you contacting us - please email [email protected] so we can investigate. Many thanks, Marcus

Response from Clifton ClothingAug 16, 2024

Hi Gareth, Here at CLIFTON, we take immense pride in delivering custom blazers tailored precisely to each client's unique measurements. We produce thousands of bespoke blazers for customers around the globe, including many students at Cheltenham College who remain very satisfied with the blazer design you also ordered, and it's exceptionally rare for us to encounter any issues related to sizing. Unlike many retailers, we don't offer standard "off-the-rack" sizes—every garment is made to order based on the precise sizing guidelines provided on our website. We recognize that sizing can sometimes be a concern, which is why we've developed detailed guidance to help our customers make the right selection. Each order undergoes rigorous quality checks before dispatch to ensure it meets our high standards. Additionally, we sent you an email confirming your order’s details to ensure transparency and accuracy. Upon reviewing your specific order, the measurements align perfectly with the size you selected, and everything appears correct according to our guidelines. We also noted that you opted out of the order pack approval when placing your order, which would have provided an additional opportunity to review the specifications. We encourage our customers to reach out if they have any concerns, as our goal is to provide the highest level of service. We are always here to assist and ensure your satisfaction with every purchase. Thank you for your understanding. Best regards, Marcus nb. We’ve noticed that you tend to leave strongly worded reviews when you feel a business hasn’t met your expectations. We want to address your concerns and emphasize that our customer service team has been in touch with you regarding this matter. After reviewing the facts, we can confirm that the blazer was made according to the measurements you selected at checkout, which were clearly displayed. Clear communication and setting the right expectations are important to us, and we hope this clarifies the situation.

Response from Clifton ClothingAug 20, 2024

Hi there We take great pride in the quality of our products and the service we provide to our customers, which is why we find it necessary to respond to your review with full transparency. First, regarding the issue of the color bleed, we made it clear from the beginning that in order to properly investigate the root cause and determine any potential issues with the garment, we required the entire shirt to be returned for a thorough inspection. While the color bleed may appear to be confined to a specific area, a complete assessment is essential to rule out any other potential manufacturing or material issues. This is standard practice in cases where garment defects are claimed, and your refusal to comply with this reasonable request prevented us from carrying out the investigation. It is also important to address your accusation of wrongdoing on our part. At no point did we "falsely accuse" you of using hot water. Instead, we sought clarification and proper evidence to conduct a fair evaluation of your claim. Your refusal to return the full garment hindered this process. Furthermore, we must strongly object to your attempt to pressure our business by threatening negative public action if we did not comply with your demands. This form of blackmail is inappropriate and undermines the fairness of any discussion aimed at resolving an issue professionally. We are committed to addressing all customer concerns in a respectful and transparent manner, but we will not be coerced into decisions that contradict standard business procedures. We stand by our quality control processes and would have gladly resolved the matter had you allowed us the opportunity to do so. We remain open to working with customers who approach us with fairness and respect, and we encourage others to see through the facts of this situation. Kind regards, Marcus

Response from Clifton ClothingOct 7, 2022

Hi Simon As Jimmy has already assured you that your order is exactly the same fabric (same fabric mill, same weight) as your last order - this was your third order with us and since your demands for a free embroidery on this order were politely declined we have been sadly expecting this negative feedback regardless of the delivery outcome. Whist there are continuous edits to this review we must stress the facts - Simon demanded an upgrade, threatened our business and then left a negative review - brands of all sizes must stand up against such behaviour. Many thanks, Marcus

Response from Clifton ClothingOct 6, 2022

Hi Chris Thanks for your message, please note our customer service reps are instructed to handle all enquiries via email or live chat so that there is a record of requests made and any responses, when dealing with complex designs this is necessary to avoid misinterpretation. Our service holds an excellent rating here and on other review sites, and we review all feedback to continuously improve our products and processes. As international business we have operations around the world - for our British customers we clear goods into the UK on their behalf and pay all duties and VAT due on them at that point to ensure that the price you see is the final and transparent price - we do not charge our customers VAT. With regards to your order, a support ticket has been opened and our records show that your emails have all been replied in a timely manner with a full replacement of that order sent to you based on the order pack details which you approved of prior to the replacement being arranged.  Many thanks, Marcus