Clients & CommunityReviews of clientsandcommunity.com

Response from Clients & CommunityApr 12, 2023

Hi Brett. You subscribed to our software GroupKit on a subscription as of April 27th 2022 (with a 14 day free trial), after the free trial ended on May 11th, the monthly fees for GroupKit have been charged since May 11th, 2022 up until today. Unfortunately we have no previous record of you contacting support to specifically cancel your subscription until 4/11/23 in which we responded to you within 7-hours. We did a thorough search under both your last name and email address. If you want screenshot proof of any of this, let us know by emailing: [email protected] As per the terms of the GroupKit subscription we do not typically back-date refunds because it's your responsibility to reach out to us to let us know you want to cancel, however, we have made an exception for you and refunded all charges. Like any customer who requests to cancel their subscription, your subscription has been cancelled and you will no longer be billed. We wish you all the best in your future endeavours.

Response from Clients & CommunityMar 10, 2022

Hi Todd. Thanks for your feedback. We're sorry to hear you didn't end up getting the results you were looking for in our program. Unfortunately we can't guarantee the success of our clients- as nothing to do with business is a straight line. While our team does their best to provide business council to lead client’s to their desired results- we can only guarantee deliverables such as: *A core training curriculum (course) that teaches you step-by-step how to implement our group methodologies inside of your own business. This covers launching your group, monetizing your group and growing your group. *3 group coaching calls per week with our expert trainers with the ability to request hot seats, personalized feedback, etc. *1-On-1 calls with our team to refine your offer, messaging and ads. *Etc. (outlined in the client agreement you signed- and all of our clients sign to set expectations) This is similar to how Universities and Colleges can't guarantee you'll land a job in a particular field...they give you the knowledges, tools, resources, etc. Then it's ultimately on you and how resourceful you. Nevertheless- we wish you all the best in your future endeavours. Our team enjoyed working with you.