ClickPayReviews of clickpay.com

something is wrong with their system, keep getting email unsuccessful auto pay, but its already taken out of account. Customer service say check with my bank, I told them it's their system and it's been ongoing for almost a year and tired of calling to check monthly, defeats the purpose of setting up autopay for peace of mind

I successfully used clickpay for a few years , two different apartments. Than when i attempted to use it @ my new address their where issues and the customer service experience was so horrendous and incompetent that i lost all confidence in clickpay and will be forced to buy stamps and money orders again. Absolutely ridiculous that most landlords only give you one online pay option, shitty azz clickpay. I removed my former address from my account everyday for a week & a half and every day i would receive an email from clickpay hours later saying that my old address had been added back to account. I tried to "submit a ticket" regarding that but i couldn't because there amateurish tech said my phone number wasn't valid so it wouldn't submit. I spoke to a supervisor who said she would get back to me but she never did... CLICKPAY SUCKS!!

Avoid this company . Click Pay now charges a service for me to simply pay my rent . What a shameless price gouge . Horrible customer service . Takes forever to reach there anyone on their so called “ customer care “ line . When you do the service representatives are rude and dismissive .

I gotta pay a fee to just pay my HOA monthly with them. It’s disgusting.

This website sucks!! Each time I try to make a payment something goes wrong. It is poorly setup and hard to navigate. It shouldn’t be this difficult. Please, please, please make this site user friendly. For once!!!!!! Rhonda Jeter

Very poor customer experience! My condo association switched over to ClickPay in June of this year. The first two payments were processed just fine. This month, I was charged more than triple what my normal payment is, despite being set up on auto pay. I first took this up with my condo association. They confirmed that only my normal monthly fees were charged, and gave me a printout that indeed showed my first two payments made via ClickPay with the correct amount, and then the most recent charge of over $2400, resulting in a credit of the surplus amount... just over three month's worth of my monthly association fees. The association told me to reach out to ClickPay. I did. ClickPay could provide NO reason as to why I was charged this amount. They stated they only pay what they're told by the property management company, so I called the property management company... who once again confirmed that ClickPay overcharged my account and they can't explain why they did so. The property management company, however, stated that other customers in the beginning of this month had reported that ClickPay was rejecting payments from customers (their fault, not the customers' faults...). I have since cancelled my autopay through ClickPay and removed my banking information, lest they overcharge me AGAIN and overdraw my account this time.... I'm still waiting on an explanation, by the way. If you are a landlord or a property management company, I urge you to find a different payment processer. Please review all of the terrible reviews here and other places, such as the BBB. Honest people are trying to make payments for the CORRECT amounts and apparently coming up against issue after issue after issue. I can't trust my banking information with a company that is clearly so poorly managed.

This company sucks. It is so tedious and hassle to pay rent. They pay process is complex and frustrating as well as complicated. It needs to be more user friendly. Instead of all the categories allow options for bill payers to write what they are submitting their payments for. Kimco requires the tenants to pay and it is an absolute nightmare and super confusing.

This company is a middle man for processing payment. There are fees associated with each transaction which go to the real transaction doer. When ClickPay made a mistake, for example, mistaken charging clients when not suppose to, the service charge fee will not be refunded, even though ClickPay didn't perform any service. This company should never be allowed in business.