Cleveland ClinicReviews of clevelandclinic.org

The charges from Cleveland Clinic are insane. They have used their reputation to bully health plans into adding "hospital charges" no matter where a service is provided. I was scheduled for 45 minutes of shoulder surgery at the Lakewood YMCA, and my out-of-pocket cost would have been more than $600. How dare they charge hundreds for "hospital services" at a YMCA?? Their charge for shoulder therapy at the Y was $900/hour. For the 15 minutes of shoulder therapy I got after a brief outpatient procedure, they charged $750 -- that's $3000 PER HOUR. Get out of here. I am also scheduling a lung scan. The out-of-pocket costs for the exact same procedure at University Hospitals is more than $300 less than what Cleveland Clinic would have charged me. AVOID THE CLEVELAND CLINIC. If you don't, you will pay -- and I mean that literally.

One would think that scheduling an appointment (yes I’ve had an account for many years) wouldn’t be a major motion picture. I just spoke with a total bimbo who kept asking me for a medical reason to make an appointment with a Urologist. Apparently the half dozen reasons I gave her didn’t precisely correspond to her menu of options. And she had the personality and manners of a bruised tomato. I think I’ll go elsewhere. Besides, my past experience is that the physicians frequently call in sick the day of the appointment.

Just went to pick up RX and discussed with pharmacy how BAD Cleveland Clinic is in this area. Pharmacy said they have not had a good experience with them since they started taking in Doctors in our area. Getting through to the doctor is impossible through them. When I see the doctor in the office they are now telling me to contact them directly. So why is Cleveland Clinic adding so many levels of review before getting to the doctor. I foresee medical malpractice payouts to my med mal attorney friends.

Every single staff member was not friendly or helpful expect the doctor but he didn’t give me care and didn’t look at my files or know what was wrong with me and I traveled 6 hours to see him

I fell and then went to Cleveland Clinic for assistance. I was diagnosed with a wrist fracture and subsequent EPL fracture. At the time the pain was chronic, unbearable, and I complained often to the doctor's. I was scheduled for surgery and the physician tried twice and had to call someone else to get the infraclavicular block. The person called used an ultrasound guide but by this time I had a pneumothorax. It is the contention of the Cleveland Clinc staff this is the norm and a known outcome for blocks, though who tries repeatedly? When I asked the anesthesiologist he said there were no known negative consequences. I did not see him until the time of the "supposed surgery". It gets worse. I repeatedly told the hand surgeon of my pain in my forearm, which turned out to be Complex Regional Pain Syndrome. A syndrome that requires early intervention and was ignored. I can now barely walk, continue to have pain and cannot get treatment for my continuing issues. Cleveland Clinic was not forthcoming about the use of Ross University Students nor did I get the treatment that I paid for and deserved. To date still getting diagnosis for the CRPS and the decreased lung functioning. Scheduled on the 24 of this month again.

I am tired of the staff not wearing PPE. From COVID, to bronchitis, pneumonia, CDIFF, ect. You name it. I was a former employee and no one ever wore ppe. In the heart ICU, Nerostepdown, or the neruo ICU. Disgusting. That is abhorrent worn out behaviour and I am disgusted by the lack of protocol being followed. The lack of responsibility by the nurses is disgruntling.

My PCP sent me to Cleveland Clinic ED (Vero beach FL) due to persistent high BP, history of stroke and chest pain. I was taken back (after a long wait) to a large room with side petitions but front wide open…no curtain).:As bloodwork and EKG were done, I requested a blanket or towel as had to remove my arm etc exposing my bra. They didn’t give me anything to cover myself! Then, after a chest X-ray, I was placed in a similar room with many patients. (I put my shirt back on). After much time had passed, I tried to get the attention of the many staffers that walked by. They all ignored me. Time passed again. I’m a patient person but not one person checked on me. Chest pain persisted. Finally, I removed the EKG pads and walked out. I took the arm port out when I got home. It took them over two hours to realize I was missing!! They called my husband which is how they found out. Oh, I’m a retired nurse and have worked in an ED. I will never go back to Cleveland Clinic in Vero Beach again.

Their billing practices are outrageous. The seem to bill per subject matter. I saw a doctor, not even a specialist, and the charge was $1600!!!! The hospital charged me for 3 separate office visits for the one I actually had. I have been making payments on the account like clockwork and they turned the account over to collections. They have charged me for a diagnosis (from another doctor) because their doctor put it in the notes. They don't record payments properly either. Someone needs to get these hospital systems and their money grabbing under control.