Cleveland ClinicReviews of clevelandclinic.org

My experience with Cleveland Clinic was incredibly frustrating from start to finish. What should have been a straightforward process turned into weeks of confusion, unanswered calls, and zero accountability. It honestly felt like no department communicates with another—every time I reached out, I got a different answer or was transferred endlessly with no resolution. Scheduling was a nightmare. Even after providing all required information, I still had trouble getting a clear appointment confirmation. When I finally did get through, the staff seemed rushed and uninterested, like they were just trying to get me off the phone rather than actually help. Billing made things even worse. I received charges that were never properly explained, and trying to dispute them felt impossible. No one could give a straight answer, and it seemed like I was expected to just accept whatever they billed. Overall, the system feels disorganized, impersonal, and more focused on money than patient care—something many other reviewers have also complained about, including poor communication and unexpected costs. Definitely not what you’d expect from such a well-known institution. I would not recommend.

I liked the idea of all of my doctors being able to have instant access to my records. I have been going to them for 2 years. I had a painful gastro problem in January 2025. They couldn't see me until July and that was with a PA. I never saw the doctor. He popped in to introduce himself right before he did my colonoscopy and endo scopy. I have osteoporosis. Through bloodwork my PTH was very high. I needed to see an endocrinologist.I called last week, April 2026, and they could not see me until December of 2026. Can't get in with my primary care until July 2026. I went outside of Cleveland Clinic doctors, but someone that took my insurance. I am seeing an endocrinologist tomorrow. They also seem to have a call station that covers all the doctors. You never get to actually talk to the office. The call station schedules everything. If you have a question, you send a message. You're basically texting. I have asked that they call me and they don't. They message you. As I need a specialist, I will find a new one out of the Cleveland clinic network. I deserve better care.

I had a very disappointing experience with a Consultant Dermatologist at Cleveland Clinic London. I attended with a clear history of suspected metal allergy (family history, consistent reactions, and prior self-management), but my concerns were dismissed without examination or referral for testing. I was told I was “too young” to have certain allergies and definitively informed I did not have a titanium allergy. No investigation was carried out, despite patch testing being available. I later sought a second opinion elsewhere, where patch testing confirmed allergies to nickel, chromate, and titanium—directly contradicting what I had been told. Beyond the clinical issue, the consultation felt dismissive and assumption-driven. There were repeated incorrect assumptions about my medical history and circumstances, and my concerns were not properly listened to or taken seriously. Given that titanium is widely used in medical implants, being incorrectly reassured in this way could have serious implications. Overall, this experience fell well below expectations and resulted in delayed diagnosis and additional private expense to obtain appropriate care.

I had a face/neck lift Aug. 7th, 2024. Doctor Zins, who is a highly esteemed plastic surgeon was in charge of my surgery. BIGGEST regret in my life! A yr and a half later and Im still suffering from the mess he made of me. My submandibular gland is swollen, which happened a short while after surgery, yet Zins says it was not caused by surgery. I look like I have a goiter on the side of my neck! I still have a feeling of being strangled from the inside out bc my neck bands were pulled so tight. Yet my jowls are falling already. I have constant pain in the base of my skull and the perimeter of my skull is STILL numb, as are my ears. I look like crap! But even worse, I FEEL like crap. I have not had a sound nights sleep since my surgery. Ive seen more than a few doctors and the only one who offered to help me gave me a scrip for gabapentin and made an appt for a nerve block in my head to stop the pain. Some of the doctors I saw offered to inject botox into my neck bands to hopefully ease up the feeling of being strangled. I appreciated it all BUT I DID NOT get this surgery thinking the outcome would be botox and meds and nerve blocks. Zins offered to do a revision but told me if he shaved the submandibular glands that there could be a lot of bleeding and said that surgery has a high morbidity rate. Are you KIDDING me? YOU or your fellow or assistants who YOU ALLOWED to work on me, so really its ALL ON YOU DOCTOR ZINS..Youve probably taken more than a few yrs off my life. NO WAY would I EVER let this man touch me again! He's made a lot of face lift patients very happy. Like I said he's highly esteemed..but he screwed me up..so I cant exactly praise the work he does. My husband and I went to ombudsman at Clinic and the lady assigned to us told me they were negotiating on either a revision (I SAID IT LOUD AND CLEAR..NO WAY) or the $13,800 we paid for the mess! In the end they decided we get NOTHING! I SERIOUSLY THINK THE PATIENT GOING TO OMBUDSMAN SHOULD BE INCLUDED IN THE NEGOTIATING. Because im sure some of these doctors stick together like glue when another 1 is lying, so the negotiating will go their way. This doctor lied to me right from the start. We've left the clinic. That they choose to protect a surgeon who ruined my life is beyond my comprehension. BEWARE if you go to plastic surgery! PS calander dates do not even go bk to 2024 so I had to use 2025.

Our experience with my grandmother after her stroke was deeply disappointing and, at times, unacceptable. While a few individual staff members were compassionate and attentive, the system as a whole failed us. Communication was chaotic. We received conflicting information from different staff members, there was no continuity, and no one seemed fully accountable for her care. We constantly had to chase people down just to understand what was happening. Care coordination was extremely poor. Therapies were inconsistent, follow-through was lacking, and we had to repeatedly push just to get basic things done. It felt like we were managing her care instead of the hospital. We were also pressured into medical decisions without clear explanations or adequate time to process options, which is completely inappropriate for a family navigating a stroke recovery. The most frustrating part was discharge. Once she left, we were essentially told “you’re on your own.” We were given little to no guidance and left to figure out complex decisions like hospice vs. therapy without real support. There are good people working here, but the lack of accountability, communication, and coordination at a system level is a serious problem. Families deserve far better during critical moments like this.

I chose Cleveland Clinic expecting professionalism and coordinated care, but my experience was the complete opposite. From the very beginning, the system felt disorganized — getting a simple appointment confirmed turned into multiple calls and still no clear answers. What made things worse was the lack of communication. Messages went unanswered for days, and when I finally spoke to someone, I was transferred around without anyone taking responsibility. It honestly felt like patients are just numbers in a system rather than people who need care. Billing was another major issue. I received charges that were never clearly explained, and trying to resolve them was nearly impossible. Every department seemed disconnected, and no one could give a straight answer. Overall, the experience was stressful, confusing, and far from what you’d expect from a reputed institution. I would not recommend it unless you are prepared to deal with poor coordination and unnecessary frustration.

Every doctor I have seen at CCF doesn't seem to know where I should go to receive any care. My foot turned blue and I went to Vascular the notes said I have blockage, and I was told that it might be a spine issue and asked for a referral for the Spine Center and was told to call even though I am nonverbal for 10 years. We don't do that. Need a PEG tube replaced, and the doctor wanted to put in a temporary tube WITHOUT removing the one that has a stopper in my stomach. We don't do that here. Saw an ENT today and he asked me what I want to do for a painful Lipoma and offered Gabapentin that does nothing. I give up CCF is worse than the VA and all they do is nothing. I'm beyond disgusted and losing my mind.

I am a patient at Cleveland Clinic in West Palm Beach and have had a deeply frustrating experience that I feel compelled to share. I was placed on blood pressure medication in early February and was asked to monitor my BP closely. When my symptoms worsened after a dosage increase — extreme fatigue, low energy, and diarrhea — I reached out to my doctor's office on February 25th via both phone and MyChart. I received no response. I followed up again on the 26th. The nurse later claimed she had called me three times and left a voicemail, yet there is no record of any missed call or voicemail on my iPhone — despite customer service being able to reach me successfully on both of those same days when tested. With no guidance from my doctor and worsening symptoms, I had no choice but to reduce my dosage on my own on the 27th. No one should have to make that decision without medical guidance. I finally secured a telehealth appointment for March 6th. I completed the extensive pre-check-in process in full. At 8:55am — five minutes before my appointment — I called the office because I had not received a call-in link. I was then informed that the doctor had called in sick and my appointment had been cancelled. I received zero notification of this. To make matters worse, I was told my rescheduled appointment would be May 6th — two full months away. When I asked to speak with a manager to share my feedback, the customer service representative told me she didn't know who the manager was. This is not the standard of care patients deserve. I will be seeking a new provider.