Cleveland ClinicReviews of clevelandclinic.org

This is for the second opinion of Cleveland Clinic. I recently went there, hoping for help. It's expensive. They say they are going to read tests and reports. They did not. They gave me a protocol of meds that I found out is given to almost everyone for my condition (recurrent pericarditis). Save your money. Go to chat rooms. You will learn more and keep your money.

Cleveland clinic is the worst place you can go for a heart problem!! If I could give minus stars I would. Please don’t waste your time going there if you have a loved one who has a heart condition. My mother had been in afib for a week, she called on a Monday and it is now Friday without even a nurse or anyone returning her call. She called the nurse on her insurance card and the nurse called out to Cleveland and was told that my mother would receive a call back within 48 to 72 hours with an answer. This place is only in business for the money and could care less about your loved one. PLEASE GO SOMEWHERE ELSE TO GET HELP!!!

Cleveland clinic billing is a joke. My wife went to the emergency room back in January. She gave them our insurance information at that time. We then got a direct bill. We called and told them to go through our insurance. They said fine and we gave them our information again. Then we got the direct bills again. We called again, gave them our insurance info again They said they had it already but somehow it wasn't linked to our account and they they would "fix it". We got the direct bills again, and then a letter from a collection agency. THEY NEVER BILLED THROUGH OUR INSURANCE DESPITE GIVING IT TO THEM AT LEAST 3 TIMES.

Went to the hospital to receive some of the WORST care ever. I was handled by a Dr who gave such attitude I was baffled. I asked a question and she shook her head and snapped it back like I just asked the dumbest question she ever heard. She could have but still, handle yourself better. I felt like I wasn’t being heard, they just wanted to be done with me and move onto the next. I will doing everything in my power to never have to be in a Cleveland clinic hospital, medical building, PCP, NO ONE from Cleveland clinic will see me again thank you. Even if I was about to die from something I would still rather die, they’d probably just do it wrong and kill me anyways.

Called to get infomation of insurance, time frame to get an appt. And if a referral is needed. First call to the appt line they gave me a number to call in cardiology no answer, 2nd call was sent directly to cardiology to a bunch of selections and then hung up because I didnt know which one to choose. Third call transferred back to cardiology to the never ending loop of push this to push this and then hangs up again. Over it I have a heart condition that is getting worse and I was more stressed trying to get informtion then my heart can handle. The best I will have to disagree. Maybe if you live long enough to be able to talk to a real person with real answers. Guess I am out of luck. See ya on the flip side.

I parked my car at Cole Eye Institute and had the worst experience. The valet parking line on East 100 st was extremely long and disorganized. There are no signs that indicate which lane is for valet parking or which is for drop offs. I parked in the building entrance circle and asked for a valet. I was told that I was in the wrong line and had to exit and drive around the building and re- enter in the correct lane. I explained that my sick daughter had an appointment and would be late if I drove around again and was scolded by a valet employee named William Jordan. He motioned for me to drive around the building and re- enter. I told William Jordan that there were no clear signs indicating which lane was which. I would like to note that there were valet parking attendants that could have taken my car, but I was ignored. Eventually after trying to ask Mr. Jordan to cooperate, I was able to get the valet parking manager to help and he had a worker take my car. Fortunately, I was able to make the appointment on time. But that is not the end of the ordeal. Upon leaving, I paid at the valet parking desk and was given a ticket. I waited outside for 15 mins. *My car was parked 500feet across the street at the Church lot. After a prolonged wait I went inside the building to the valet desk and asked about my car and then to my astonishment, the desk clerk, Margarete Smith reached in her key box and on the bottom of the box she took out my keys and handed them to William Jordan, the valet from earlier and told him to get my car. I could see that the valet staff was laughing and thought that making me wait was humorous to them. I was shocked by the vindictive behavior and unprofessional behavior of the staff. I called for the manager, Anthony Hill and he explained that the desk clerk was in training and it was a mistake that she forgot to give my keys to a valet. Can you believe that excuse? She also told me to watch my tone with her when I showed my frustration. I left the building and waited another 15 minutes for my car to be brought to the building. It was so egregious that I called the CC police for help because at that point the valet workers had seized my care. After 35 minutes of waiting and begging for my car to no avail, my car finally arrived at the front of the building. Hopefully CC will look into this matter and no customer will ever have to deal with the poorly trained valet staff and management. Cleveland Clinic can do much better.

o Appointment Available for Two Months A few days after New Year’s I was coughing day and night A call to see my doctor, this bullet I should bite To make an appointment with my long-time caretaker I believed I was called the office of I’ll tell you later I’ve always been optimistic And was prepared to be realistic Until they said the soonest an appointment could be made Was the end of February, they were afraid Not knowing the call was not to the office of Doc’s taker But to Cleveland Clinic’s phone bank’s call taker I was appalled by that time frame, so I said By the end of February, I could be dead How is it possible when you’re sick They’d tell you a doctor’s schedule is far too thick To not accommodate an unwell patient’s request That it could come to this I’d never guessed Is it because Cleveland Clinic demands Taking appointment out of the doctors’ hands Preventing them from giving patients the kind of attention When the better part of valor is direct intervention I bet most didn’t become a doctor To be dictated to by a proctor It may be the better course To from Cleveland Clinic get a divorce

HORRIFIC experience, to sum up a long story, my father came into Dr Wisemans office for an echocardiogram. The test was performed and they never read the results. My father called and left several messages asking if they read his results, 7 days after walking out of Dr Wiseman's office my dad had a massive heart attack and had a valve replacement and a multiple bypass open heart surgery at University Hospitals. He was in the hospital for almost 2 months. We were told that if his echocardiogram was read that day he would have been admitted immediately. BUT hey, i guess i understand b/c Dr. Wiseman was getting ready for a nice vacation and didn't want to be bothered. My father called his office and sent several messages asking if they read it, no reply. When i called his office after my fathers heart attack to see if anyone read it yet, i was initially told it was lost, only after they understood the situation did they 'find' it, read it and posted the findings. NOBODY has yet to do a follow up and actually had the nerve to send a bill for reading it. Thanks to University Hospital my father is alive today!