Cleveland ClinicReviews of clevelandclinic.org

I’m trying to get a primary care physician and when I called up to make an appointment they told me that they’re not taking appointments this year. They told me the doctors are all booked. I said “every single doctor” they said “yes”. So basically, I have no care and they don’t care. They are horrible. I asked to speak to a manager they put me on hold and then hung up on me. I will never go there ever and I will never recommend them to anybody.

ER was Staffed with questionable patients care and integrity.

Terrible reviews but im not surprised. I regret my time here. I did not have a good experience.

I was referred to the Cleveland Clinic endocrinology department by my cardiologist to assure my hypertension was not related to my endocrine system. I subsequently scheduled the appointment and received confirmation with visit instructions. My wife and I then drove 5 hours to my appointment, parked, entered the main facility and eventually found our way to where we needed to be. The normal routine of check-in, insurance, etc. was performed and I was directed to another area of the building for my appointment. Eventually I was led to an examination room with a few more questions, blood pressure, temp, etc. This process took about an hour, then another ½ hour awaiting the Endocrinologist to arrive. All was well at this point, assuming 1 ½ hours is standard wait time for this type of visit. This is where the experience changes a bit. The Endocrinologist did not know who I was or why I was at Cleveland Clinic. I asked if they had read the referral information and the answer was no since their office had not received any information. For the next 45 minutes I proceeded to provide history on my condition, my understanding of why I was at Cleveland Clinic and provided a copy of recent blood work. The Endocrinologist suggested we do additional blood work, asked if I wanted a COVID booster, suggested an Abdominal Aortic Aneurysm Screening and suggested scheduling another appointment with the Cleveland Clinic Spine Medical Center, since during part of the conversation I mentioned stenosis in my neck. I still get those appointment recommendations every time I log into the patient portal MyChart. I left the appointment a bit puzzled as to why the Endocrinologist did not have any background referral information and I found it strange the appointment was confirmed without having that detail. I proceeded to the blood work area which was a great experience. In and out in a timely manner and the nurse drawing the blood was exceptional. However, I found it odd 6 or 7 tubes of blood were drawn. My wife and I left to drive another 5 hours back home. Quite a long day. I never heard back from the Endocrinologist so I went to the patient portal MyChart and asked for the results which were subsequently posted. I noticed many of the blood tests done had already been performed by the referring doctor and my PCP, so puzzled as to why repeated. I asked the Endocrinologist to provide a medical opinion after reading through the referral information. Apparently, the Endocrinologist office does not have access to the Cleveland Clinic Referral System so they asked me to have my doctor send them the information. My doctor’s office resent the referral information, but stated they could only send to the Cleveland Clinic Referral Office per procedure. Well, this went back and forth for weeks. As far as I know, the Endocrinologist never did receive any information which I still think is very strange. Why accept a referral appointment without referral information and background. This should be mandatory before scheduling an appointment. Now the bills start surfacing. If you don’t login to the patient portal MyChart, then you don’t even know a bill exists. Eventually, I received a USPS paper bill for the Endocrinologist services which was paid upon receipt. I still have not received a USPS paper bill for the blood work, but the charges are exorbitant especially since many of the tests had already been done. I then contacted the billing office, explained my experience, mentioned that many of the blood tests should not have been repeated and if done at my local Quest or Lab Corp would have been ½ the cost. I was hoping for some type of concession due to my experience and was sent over to the Cleveland Clinic Ombudsman office where I detailed my experience. I received a call back a week or so later telling me there is nothing they could do, but their reason was based on non-factual incorrect information. I proceeded to offer insight into the correct details, however, I was told the decision was final and they would not review further. Wow! The Ombudsman office did mention they would look at changing their process, but no commitment nor insight into what type of changes would be made. I don’t think anything will be changing since their decision was based on inaccurate information which suggests everything happened as designed. Bottom line, if you have a referral don’t trust the Cleveland Clinic process works and demand referral background is received and reviewed prior to confirming an appointment. Also, if blood work is part of the process, review the suggested tests to assure no repeats and opt to have blood drawn at your local Quest or Lab Corp which will be ½ the cost.

I checked into the ER at 2 AM. I was suffering from a bout of gastritis. I was dehydrated and vomiting anything that I tried to put on my stomach. I went to Medina Cleveland Clinic asking for an IV and nausea medication. They refused till they knew what I was dealing with, as I was actively telling them what I have been dealing with. Hour after that, I finally get to the back and hooked up. The ONLY test they ran on me is a cat scan on my chest . For stomach pain and vomiting. After 3 more hours of waiting for an answer and being denied even ICE CHIPS because I was NPO, they discharged me. Without showing any ability to hold something down. I immediately left the Medina CC and went to Barberton Summa, where they immediately placed me on Sucralfate and began working on my stomach lining. Cleveland Clinic is an absolute joke of a healthcare company and it’s sad they have such a stranglehold on it, because they have 0 care for patients not on their literal death bed.

WARNING, BEWARE.... After telling me they would take my wife's Blue Cross Insurance and the total bill would be $35 for a office visit NOT at the Cleveland Clnic, she paid $25 and they are still billing for $123 for a Cleveland Clinic Facility fee. The doctors office says they can do nothing, and Cleveland Clinic says to contact our insurance as they do not have an appeal process. We were never told of this 'facility fee' and our feeling is they are double dipping. We are making a complaint with the state for insurance fraud. I am on Medicare and I too had an appt. so if they are billing Medicare the same way and I hope Medicare stands up to them. When we hear about Social Security and Medicare running out of money, perhaps this is part of the reason. Shame on you!

Dr Geoffrey uma, was our referral doctor after a ER visit. He told us there was nothing more he could do at this time. When I read his notes on my chart,he had stated that he checked my husband's heart,lungs and his mouth was pink in color. HE NEVER DID ANY OF THE ABOVE. We got a second opinion and the blockage in his legs was 100% in both legs. He only checks his lower legs and the blockage was in both upper legs. This doctor did not take any extra steps, he simply went by his chart. My husband is now having arterial bypass surgery on both legs. I would not recommend this man to any on.

I don’t even know where to begin. My neurologist referred me to Cleveland Clinic for a diagnosis following a series of debilitating neurological episodes that have been occurring for over a year. I waited 6 months for this appointment and even rescheduled my grandfather’s funeral service for this visit. It was disappointing to say the least when Dr. Salgado came in very close minded and did not seem to believe me about my symptoms despite the fact that all my symptoms were witnessed and documented by other neurologists and medical providers. I was as experiencing a remission at my visit. I have been vomiting for a year and a half and have lost over 30 pounds. These episodes were severe enough to send me to the ER on multiple occasions. The pain, fatigue and tremors have been extreme and again have been occurring for a year. I asked Dr. Salgado about the excess myelin basic protein in my CSF and he seemed like he didn’t even know what CSF and elevated protein levels mean. He said that didn’t mean anything and I will say at a very basic level it should be understood that excess myelin basic protein in CSF is a demylemating condition of the CNS. I have a degree in the field but not the credentials that Dr. Salgado has and both myself and the rest of my medical providers believe that I have a neurological condition. Several of my medical providers who have doctorate degrees in neurology have diagnosed me with a demylemating condition of the CNS and simply sent me to Dr. Salgado for an official diagnosis between MS or NMO. Dr. Salgado was borderline hostile in telling me that there is no neurological condition that fits my symptoms. He advised that my symptoms were probably due to medication interactions. I have been on all the same medications for the last five years and I’m pretty sure my symptoms would be there all the time and not sporadically if it were due to a medication interaction. When I asked for another lumbar puncture or MRI since it had been a year he rudely said “why?” So disappointing. Dr. Salgado had no business being the so called director of the clinic and in my opinion is not a very intelligent individual for being closed minded, uneducated, rude and failing to order appropriate testing to finally give me a diagnosis. Dr. Salgado also doesn’t seem to care for anyone that might have some experience in this area and literally said “there is no neurological condition that fits your symptoms!” He then walked out of the room without even a goodbye or thanks for coming.