Andrii G.
I'll never use Cleer Tax again
I'll never use Cleer Tax again. They're slow and unprofessional. Here's my case: 1. The guy is selling me to file BE-12 even though I told him I'm not a foreign person according to IRS (I hold a Green Card and own the majority of my company) 2. I first contacted Cleer in early February, and a week later, they responded with a questionnaire link that I filled out during payment. I had to fill it out again. Then again, it took them two other weeks to finally accept my financial statements, and it's been another week and a half, and yet my taxes are not ready yet. Worst service ever. They should not be partners of Stripe. I will not recommend them to any of my colleague entrepreneurs. --- To respond to CleerTax'es response, here's the clarification: it took an entire week for your staff to provide me access to the Box where I could put my financial statements. Also, you missed the initial questionnaire I completed while purchasing the tax prep package, so I had to fill it out again. Thanks, I'm pretty sure I'll be happier with any other accountant. Have a good day. --- I decided to give an update on this case. It's March 31st, and my tax accountant hasn't contacted me since March 14. I had to file a support ticket, and they replaced that accountant with someone else. Looks like it's time to find a backup plan. Cleer Tax, your service is just below anything that I could imagine.
Response from Cleer Tax and BookkeepingMar 17, 2023
Hello Andrii - We apologize you felt our service was slow. You purchased your return on 2/14, but did not provide your financial statements until a week later - which is when we begin. This review was left two weeks after that, so if the expectation was not set that the preparation would be done three weeks after we have all your information, that was an error on our part. The six weeks before the April deadline is our busiest time of year. Best wishes with your new accountant.