clearstemskincare.comReviews of clearstemskincare.com

Horrible customer service . They need a phone number . They don't get back to you And everything has fragrance which caused me to get allergic reaction . Waiting for a refund

Customer support (which can only be reached by email) is a vacuous black hole. I received product with a broken pump, emailed support, no response for over a week. I went to buy more, added to cart, did not check out for a day or two, and SUDDENLY a text from support offering to help me check out. I explained about the defective product. The person on text offered to help me get a new bottle at no charge. I excitedly thanked them, then they went dark, never responded to my texts again, and 2 weeks later with no email or text communication and an unusable $40 bottle of sunscreen on my counter. Terrible.

I’m writing this review because I believe affiliates deserve to know what happened to me while working with Clearstem’s affiliate program. I promoted their products starting in September and generated: Revenue: $191,093.50 Commission owed: $38,218.70 These are not small numbers. It took a tremendous amount of time, budget, and effort to achieve these results. I kept full documentation: screenshots, tracking data, email conversations, and performance reports. Despite this, after requesting my payout since September, I still have not received a single dollar. The responses I got were vague, repetitive, and kept delaying the payment without providing any concrete reason or timeline. What shocked me the most is this: 👉 After I continued asking for a clear payment update, my affiliate account was removed completely. I suddenly lost access to the dashboard and could no longer view my historical data. Fortunately, I saved the evidence beforehand. This experience was extremely frustrating and disappointing. For a brand operating in the U.S. market, I expected transparency and professionalism — especially when working with affiliates who generate significant revenue for them. I’m not here to make accusations, but based on what I experienced, I strongly urge other affiliates to be very cautious when considering working with Clearstem. Large commissions that took months of effort should not disappear without proper communication or resolution. If Clearstem resolves this issue and processes the payment, I will update this review. But as of now, this has been one of the most concerning affiliate experiences I’ve ever encountered.