Achtung Betrug!!! Gerät hat Null Wirkung. Ich schreibe jetzt seit drei Wochen Mail, dass die von meinem 90-tägigien-Rückgaberecht Gebrach machen will. Entweder kommt keine Antwort oder nur eine automatische Mail, dass ich ein Video schicken soll. Ein Impressum gibt es auch der Homepage auch nicht. So wie ich hier die Bewertungen lese, habe ich wohl mein Geld in den Sand gesetzt.
SH
sabine H.
Ich habe ein nicht funktionierendes…
Ich habe ein nicht funktionierendes Gerät erhalten. Auf meine Email mit der Bitte um ein Retourenticket wird nicht geantwortet.
Das ist eine betrügerische Firma
bitte nichts Bestellen
SC
Susan C.
Not happy with the results or customer service
They say they have a 90 day money back guarantee. I tried to ask for it before the 90 days as it has not worked for my hair removal despite following all of the instructions. I've. No one is replying to my correspondence.
NG
Niki G.
Item faulty
Item faulty, light and sound but doesn't do the job in hand. More of a con its a light !!!
Do not buy company will not refund!!
Company asked for a video and then said there specialists said it worked.
Light which should have been admitted clearly was not lit. While the machine has lights that flash and a fan that works the item is not fit for purpose.
I have had no responce from company fter re explaining item not working from out the box.despite asking for an official refund as I was within the 30 days no issue refund.
Waste of money should have through amazon and a different brand .
HI
Hi
Good luck if you want to return this item!…
I have wanted to return the item for a few weeks now. I have emailed them several times. They wanted photos of the item, which I can understand, although I had not opened the item.
SA
Sandra
Achtung Betrug
Dieser Stern ist es nicht mal wert
Das ist eine betrügerische Firma die dich nur hinhalten
Habe gefühlt 50 Mails geschrieben das ich es zurück senden will und hab’s dann einfach dort zurück gesendet wo das Paket her kam
Bekam kurz drauf eine Bestätigungsmail und 2 Tage später haben sie den nicht erhalten sagte die Firma und ich muss es bezahlen
MT
Megan T.
This is a scam this machine does not…
This is a scam this machine does not work and they do not refund your money! Do NOT be sucked in by social media/false "beauty magazine" articles.
MW
Mrs W.
You will never get a refund!!
Customer service is appalling and they falsely advertise the product. This product will not work on all skin types and hair types. Fair skin and fair hair it will not work. However, on their social media advertisements they say “the first device to work on all skin and hair types”. I purchased the IPL hair removal device, once arrived and read through the instructions, there is a table/graph of multiple hair and skin types it does not work on. Stated quite clearly in the instructions. Complete opposite of their advertisement. I then tried to return the device and get my money back as £176 is a lot of money I can’t afford to just lose for nothing. I tried multiple times to get in touch via their email service for customer support team. I eventually get a response. “Sorry to hear you are dissatisfied, if you could explain to me exactly the problem, I will try and help” so I reply and send another reply and another reply and another reply - no response. Another few emails back to them, I get another response from the team, forcing me to use the product for 90days. (I have kept all email correspondence) I didn’t want to use something they had already proved quite clearly not to work, I just wanted to return the item and get my money back. I have emailed the company countless times and have always been ignored. No further response. Never getting a refund. That is another false advertisement on their part… “if after 90 days you are not satisfied, we will give you your money back” they won’t! They ignore all emails. They have 2 email addresses and do not respond to either. No phone number to call. No live chat system. Awful! There is no other way to get my money back. I’ve been emailing this company since July when I purchased the device for a refund. It’s now November and I’m out of pocket. This company are horrendous, do not buy from them. Also they are not based in the UK as also advertised. The device came from abroad.
I’ve been trying to sell the device on and despite being brand new, never used, no one wants to pay the price I paid for it.
You’ve been warned regarding this company. Be sure IPL works for you before purchasing, as you will never see your money again.