Rebecca W.
Research the company before purcahse
I ordered the Clearlift UK IPL hair removal laser earlier in April, it arrived in good time and was packaed well. I have only just started using it so I can't comment on the quality of the product or whether it works yet. I've paid £200 so I hope it will work and will re-review in a couple of months if it does. The UK plug connection works fine, and as a product the laser appears to be working in the same way a salon professional laser would. But, I have concerns and doubts about this product - the website suggests it is a UK product, but it has been shipped from Chine (I have no problem purchasing from China, but I think an ethical company would be honest about where its product is coming from). The Trust Pilot reviews on the website is posted as image not a link - I should have checked so that's my own fault, but ultimately this product appears to have no actual reviews and I can't find anywhere that evidences the 4.3 star rating is correct. The instructions are incomplete, there is lack of detail on how to use the product, any side effects and there are a number of errors within the instruction guide including how to use the settings. The emails received by the company are poorly written, and the emails sent did not marry up with the tracking which was very confusing. I can't honestly say I felt like the tracking was ever real, it suggested my product was with Evri within 48 hours of purchase and prior to ever having received the item shipped email - the tracking was never updated beyond that. I really want this product to work, and I hope my concerns are misguided, but my gut says I've been duped into purchase by clever marketing. I will definitely update my review if I find that this product works well, I run a small business and know how important positive feedback is - but I also firmly believe in approaching retail ethically and I'm not sure this company is trading ethically or honestly.