ClearentReviews of clearent.com

I was forced into using Clearent because it was embedded into a scheduling app. This was years ago, the experience was a nightmare. I've changed apps because of this experience and now they've started spamming me with emails YEARS later, and despite sending the unsubscribe request, won't stop. Response: If I show as an active customer that's because you didn't do your job five years ago and close the account. Clearant didn't pay, I'd have to call and ask where our funds are. And why, five years after I left, am I just now getting the spam emails?

Switching to Clearent has been one of the best business decisions we've made this year. As a small business, we were constantly dealing with confusing fees and inconsistent service from our previous provider. Clearent completely flipped that experience. Their onboarding process was smooth, and their team took the time to actually understand our needs—not just sell us a service. What impressed me most was how intuitive their platform is. I can log in and instantly see clear, real-time data about our transactions without having to dig. Payments hit our account quickly, and we’ve had zero issues with reliability. Also, shoutout to their support team—every question I’ve had has been answered by a real person who knows what they’re talking about. That level of support is rare these days. If you’re tired of being treated like just another account number, Clearent is worth a serious look. They're efficient, honest, and genuinely care about helping your business succeed.

If I could leave a negative star. They took money back out of my account without any explanation or prior notice. Beware of clearant.

I've been working with Clearent by Xplor as my integrated payments partner for my Patient Engagement system, and the experience has been nothing short of exceptional. As the owner of a software company that provides comprehensive patient engagement solutions to medical offices, I need a payment processor that is not only efficient but also genuinely supportive. Clearent has consistently delivered with their competitive processing rates, an honest consultative strategy that has guided my business decisions, and reliable support that ensures my operations run smoothly. Their proactive approach and commitment to excellence have been instrumental in enhancing my service offering, and I wholeheartedly recommend Clearent by Xplor to anyone looking to elevate their payment processing experience.

Clearest has charged me $103.40 without my knowledge or explanation. When I asked the sales person to explain he gives me the runaround. Never in 40 years of taking credit cards have I had a worst experience. Ripping people off is not a service I would recommend. It's a service that should be sued

Choosing the right POS system for my restaurant felt overwhelming, but Clearent made the process simple. My local rep really listened to what I needed and helped me find the perfect system to make the day-to-day tasks of running my restaurant so much easier. It’s been a game changer for how we run things!

Clearent has helped my pet store improve customer service offering multiple payment methods for in store and online payments making it easier for us to offer lots of payment options for our customers to pick from. Their customer service is always friendly and quick to answer calls!

I am submitting a formal complaint against Clearent regarding unresolved issues with transactions processed through their service. We ran the card three times because each transaction appeared to be "failed" at the time of processing—no signature slip was printed, and there was no indication that the payments were successful. However, when we later reconciled our account, we discovered that the payments had, in fact, gone through. We initially did not contact Clearent's customer support because of the apparent failure of the transactions. It was only upon further investigation that we realized the payments were processed, leading to confusion and frustration. Despite reaching out to Clearent for clarification and resolution, they have refused to take any responsibility for the issue or offer a solution. Their customer support team has been unhelpful, and we have not received any meaningful response. As a long-term customer, we are deeply disappointed by the lack of transparency and accountability. We believe Clearent has failed to address this issue properly, and their refusal to resolve the situation has caused us unnecessary stress and financial inconvenience.