JC
Completely unhelpful support
I’ve taken funds from them on several occasions as it helped our cash flow and was worth the cost. Their transaction reporting is just shocking though and contains very little information. Furthermore their support is bordering on moronic in my opinion and unhelpful at best. Because of this I won’t ever be using them again and couldn’t recommend them. Edit: Re Clearbanc response - If you actually meant what you said in your response, then why am I still waiting for a competent and honest response from the support team?
Response from ClearcoSep 21, 2021
Hey JC, Louie here from Clearco Customer Success, Thank you for writing some feedback for us here on TrustPilot. We are happy to hear that we were able to help with your cash flow needs. Your feedback surrounding our reporting and support is crucial for us! We appreciate your thoughts surrounding how you find the reporting and support system. I will make sure to share these pieces of feedback with our Product and Support teams, as they are important to help us improve our processes. We are happy to hear more of your thoughts at [email protected] where our Success team will take note and send your thoughts to the appropriate teams. Looking forward to hearing from you! Warm regards, Louie Clearco Customer Success Edit: Hey JC, Thanks for the edit! Could you please send us a new e-mail to [email protected]? We'd be happy to open a new ticket to help address your questions and concerns! Warm regards, Louie Clearco Customer Success




