Andrew W.
Great funding, delayed service and ongoing technical issues
Whilst the team is keen to secure a deal, and continue to help with funding i've had a ream of issues. 1 - Not correct credit discount applied 2 - Vendor system errors that clearco confirm is their technical issue 3 - Bank linking issues resulting in lots of manual file sharing and further delays 4 - Unable ot link Xero as they haven't increased their threshold with Xero Would I use them again. Yes. But I would also look else where if these problems happen again.
Response from ClearcoMar 30, 2022
Hi Andrew, Louie here from Clearco Customer Success, I hope you are doing well. Thank you for writing us some feedback surrounding discount credits, vendor system errors, bank linking issues, and linking Xero. I understand that these pieces are frustrating when they don't work as promised and I will make sure to share this with our Product team to ensure that they are looked at. We would like to hear more about your experience to make sure we improve our processes. Feel free to e-mail us at [email protected] with any further feedback and our Success team will be ready to listen. Looking forward to hearing from you. Warm regards, Louie K Clearco Customer Success