Amber D.
Great Idea - But Needs a Babysitter
Let me say up front that when this plugin works, it's very very good. The problem is that it doesn't always work, and solving problems takes more time than I'm able to give it. I spend more time babysitting this plugin than any other plugin on any of my sites. I bought multiple years of anti-spam and security from CleanTalk and it's still trying to sell me services I already own. The language used on the site is not written by a native English speaker, which would be fine if they had a native speaker edit it, but it's not always clear which service is which and what is included in each package. So I'm not ever sure where the problems are originating and how to keep them from recurring. Issues I'm still dealing with: 1. Auto-updates don't always update 2. Sometimes plugins stop working when they need an update 3. The licenses/APIs/Access codes often need to be reinstalled/regenerated/some other thing/ and once updated on the Cleantalk dashboard, the Wordpress dashboard doesn't always recognize the key. 4. Updates on the Cleantalk dashboard often don't show up on the Wordpress dashboard or vice versa 5. I keep getting billed for things I've already purchased, and they try to sell me things I already have 6. Troubleshooting issues is more difficult than it needs to be because there are too many variables between the anti-spam plugin dashboard on wordpress, the antispam dashboard on Cleantalk, the security dashboard on wordpress and the security dashboard on cleantalk. 7. They are responsive, but the suggestions for troubleshooting problems don't always use the same terminology (Which is it - an API key? A license? A Key? An access code?) so it takes a long time before you're even sure you're talking about the same things - even with screen shots. Overall I really want this to work, because it's a great concept, but I have never been able to get this to work problem-free on all my sites. Almost every ticket I've had has been closed before I had time to solve the issue. So yes, I'd agree with Jay C. Burton - not really ready for prime time. If it ever gets any easier to use, I'll gladly amend this review. Amber Dennis