Cleanster connects you to top-rated short-term rental cleaners and we also ensure the perfect guest experience!
Cleanster.com (cleanster.com) has 185 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Peter F.
Awful. Overpriced, dishonest, poor quality.
Response from Cleanster.comOct 22, 2026
Hi Peter, we're sorry the price and quality didn't meet your expectations. Please email [email protected] with your booking ID so our team can review it directly. – The Cleanster Team
Nandini P.
I am working with Cleanster from last few months and having almost no issues. However, in last month, I have cleaned a Airbnb from this application but I didn’t get any payment from application. And application shows me that they already paid me for job. I tried to contact to the person regarding this issue but they are not answering my calls now and even not giving any answer on email or sms. I just want to suggest every user of this application to be aware of this application.
Response from Cleanster.comOct 22, 2026
Hi Nandini, we're sorry getting paid for your work was such a bad experience. If anything is outstanding, please email [email protected] with your account email and booking IDs so our payout team can review your account directly. – The Cleanster Team
Heather W.
Did back ground report and have been waiting 3 weeks for them to review it waisted my time and money
Response from Cleanster.comOct 22, 2026
Hi Heather, we're sorry for the wait on your background check review. Background checks are completed by Checkr, and if you email [email protected] with your account email, our team can look into the status for you. – The Cleanster Team
Aman K.
I recently signed up and completed one job two weeks ago. I have yet to be paid. My receive date was June 19th today is the 23rd. Won’t do another job ever. Emailed customer service three times with no response
Response from Cleanster.comOct 22, 2026
Hi Aman, we're sorry your first job didn't come with a smooth payment experience and that your emails went unanswered. Please email [email protected] with your account email and booking ID so our payout team can review it directly. – The Cleanster Team
Kay
This app sucks. I wouldn’t recommend using this app. You pay 14$ for a background check only to find out the app gives you a set price for you’re clean which I find ridiculous. As an experienced cleaner looking to broaden my horizons I don’t expect to clean at a lower rate and not being able to set my own prices seems ridiculous.
Response from Cleanster.comOct 22, 2026
Hi Kay, we're sorry the app let you down. Please email [email protected] with your account email and any booking IDs so our team can look into what went wrong. – The Cleanster Team
Bianca C.
I have been with cleanster for more then three years and let me say, they are an amazing business. There app is great and easy!
Response from Cleanster.comOct 22, 2026
Hi Bianca, thank you for more than three years with us! We're glad you find the app great and easy, and we appreciate you being part of the Cleanster community. – The Cleanster Team
Chetan S.
I found this app very easy to use, a few features are very useful like After and Before photos of cleaning. Real-time progress status (checklist real-time update). The cleaner reported a problem which I can mark as solved or not. You can chat with cleaner within the app
Response from Cleanster.comOct 22, 2026
Hi Chetan, thank you! We're glad you find the before-and-after photos and real-time checklist updates useful. We look forward to your next clean! – The Cleanster Team
Rochica M.
This Company Cleanster is a fraudulent company. I clean two homes for them. I only got paid for 1 of the homes. I never received pay for the last home I cleaned. I called multiple times no answer. Left messages left emails no answer. No one answers the phones. I want my money for the job I did.
Response from Cleanster.comOct 22, 2026
Hi Rochica, we're sorry you haven't received pay for the last home you cleaned. Please email [email protected] with your account email and booking ID so our payout team can review it directly. – The Cleanster Team
