Zach W.
Terrible management
I scoured the internet for an ethical solution to mined diamonds as I was tasked with finding my girlfriends “dream ring.” Clean Origin’s Diamonds seemed to be very well priced, however most diamonds lacked proper 360 degree interactive imagery. Often times, you’ll run into highly magnified video of a 360 on an endless loop that obviously has no zoom/interactive tools. For me, a diamond that you cannot zoom in and out and inspect virtually is not worth looking at so I was left with a small selection. I was willing to look past this because of the price point of the diamonds. Out of the diamonds that did have proper interactive views, I carefully made my choice over the course of a few months. The settings on the website are outrageously priced. Their cheapest, and in my opinion, their best looking setting was a 14K white/yellow gold 1.9 mm band with a few lab diamond gemstones for $750. To upgrade to 18K gold is an up charge of $430. You read that right, we live in a world where an up and coming company in a relatively new sector is charging $430 dollars to upgrade a setting from 14k to 18k gold. I was willing to go with the less traditional 14K because I felt like the look of the ring and the cheaper cost of diamond ( around 500 less than competition) was worth it. I also read good reviews about the company. When I finally decided on the diamond with an May 1st proposal date in mind in early April, I built my ring and it said “quantity unavailable.” What? I had built this ring with different diamonds over the past few months and I’d always been able to click add to cart. I contacted customer service and they said due to the pandemic that they were unable to produce the ring. OK, but why was it listed on Clean Origins website up until that day? When I called and said I felt bait and switched they almost immediately removed the listing. Then they asked if another setting would work. I said that the only setting that I liked on the website aside from the Sonet ring was the petite floating gem ring, but it was priced around 400 more than the sonet ring. It put me over budget and I asked why would I need to go over budget for something I actually liked less? If I’m going to buy from you now that you’ve lead me to believe you could produce something that you cannot, can you give me the petite floating gem ring for the price of the sonet ring? They said, if you can find a better price you’re welcome to shop elsewhere. They made excuses, blamed me for not considering that every ring on their website is subject to unavailability due to the pandemic. They said the pricing of the metals couldn’t be discounted despite the circumstances. They said they were accepting back orders on the sonet ring out of courtesy to their customers that wanted to wait for the production of it to start up again to my question of why it was still listed it begin with. Why would they instantly take it off their website if they had the intention to keep it up for back order? Why was there no notice of this ring being unavailable anywhere on the products webpage yet they somehow “accepted back orders for customers willing to wait.” They (management) made no efforts to make things right This business has no offices, no show rooms and only a handful of customer representatives. Seems to me this business is just trying to make a quick buck and get out and I wouldn’t be shocked if other shady practices were found BEWARE