Clean OriginReviews of cleanorigin.com

Zero stars for this company. I purchased a 2.3 carat diamond ring less than a year ago. Within that time, two diamonds fell out and the band even bent while on my wife's finger. The quality of the ring is extremely poor. To make matters worse, I had to pay a $50 deposit in order to send the ring back for a warranty review. After waiting a week for a response, I was informed that the warranty could not be applied due to the claim that the ring was under high pressure, causing the diamonds to fall out. However, the ring was simply on my wife's finger as it should be. The use of subpar materials in the construction of the ring is undoubtedly the cause of its malfunction. When my wife called customer service, they advised her not to wear the ring everyday, which is completely nonsensical. Why would one purchase a diamond wedding ring if it can't be worn regularly? It seems like another tactic for the company to avoid honoring their warranty. I strongly urge potential buyers to be cautious and stay away from this company. I will be filing a complaint with the Better Business Bureau and seeking a third-party inspection of the ring. Furthermore, I will be consulting with an attorney regarding this matter. It took me months to research and find what I believed to be the right company to create my wife's perfect wedding ring, but unfortunately, I was mistaken. Now, I have to pay another company to build a new ring.

I bought 3 ct. tw. Petite Tennis Bracelet on 09/10/2022. About 3 month later, one of the diamond was missing!!! Just in 3 month! I thought it was a defect.
I took it to the Clean Origin store.
They fixed the bracelet and told me that they secured each diamonds. After 4 month later, one of the diamond was missing, again! I went to the store and show it to the store manager.
I told him it must be a defected item and agreed with me.
He said he will contact the upper management and give me a brand new bracelet or a refund. Couple days later, he called me and said they told him that the item was not a defect. So, I have to pay the repair cost!!! What? I was very angry. I felt they cheated me. I paid over $1200 for this defected bracelet that diamonds keep falling out in couple month. I have a lot of diamond jewelries over 10 years and I never had a missing diamonds.
If it was not a defect, then they craftsmanship is just horrible!!! The Clean Origin Lifetime Manufacturing Warranty is a lie.
They don’t stand by their products and they have a terrible customer service. Maybe I should sue them for a false advertising!
I hope nobody have to go through the same night mare that I had to go through!!!

Rings a good but it's only been issue after issue. I don't know what's wrong with their process over there but it's all over the place. They made not 1 mistake but 6 mistakes. If you are ordering from Canada and don't want to deal with the whole hassle of customs, then I suggest you reconsider and look elsewhere.

Terrible customer service. I worked with customer service and they are completely unwilling to work with you or take seriously an important purchase. Very disappointed. They claim to have a "satisfaction guarantee," but if you have a problem with the purchase, they only allow ONE return, justified by "environmental concerns" in making their diamonds (although their concerns must not be too critical if they do free promotions with your purchase). So you better hope you are satisfied with your replacement, because it's a "final sale." Seems disingenuous to call that a "guarantee" EDITED REVIEW AFTER RESPOSE FROM CLEAN ORIGIN As you can see in their reply, Clean Origin considers satisfying the customer as "unnecessary waste." If you have an issue with the second item purchased from them, they view the fixing of your issue as "unnecessary." Keep that in mind before purchasing.

Disappointed!! My engagement ring that I ordered looks like used . It took a month for the order to arrive. My thought was the Diamond has to be cut and polishing , making a ring it’s ok for a month , not complaining until I got the ring !! Clearly i can see both sides of the ring has so much scratches. I tried to clean it but it was impossible and I don’t have time to return it . I’m not buy the cloth or whatever that I can return it and wait . Maybe just once in the whole life !!

Responded to advertisement of 2ct TW diamond stud Earrings. Click add and it said $325.00. Then it asked what shape diamond you would like, round, princess( add charge) etc. Then what metal for setting 14kt white gold, 14kt yellow gold, 18kt white gold ( added charge) etc. Then it was what kind of backing, standard or screw post( added charge). Came to $369 or so. Ordered it for my daughter and couple of hours later she gets an email saying that just the setting was ordered, do you want to order diamonds for them? WHAT? AD SAID 2CT TW DIAMOND STUD EARRINGS! Very deceptive!

I bought a ring through Clean Origin, but had life get in the way so I was just outside the 100-day warranty policy (115 days or so). The ring didn't fit and the setting was not right, but Clean Origin refused to fix it so I'm stuck with a ring that doesn't fit and is in the wrong setting. I wish they cared about customers more than their policy -- I'd understand if I had somehow abused the policy, but I'm just trying to get a normal service. Do yourself a favor and visit a real store -- don't buy a ring online!

My fiancé ordered a ring for me, I loved the look but it broke within a month and after I sent it back in to be fixed it came back worse. We returned it and bought a more expensive ring but they told us that if we wanted another ring we couldn't return it even if it had the same problem (the diamond was so loose it rattled and obviously was about to fall out of the setting). We decided to buy from a different company with lab grown diamonds called great heights.