Shop Beautiful, Affordable, and 100% real diamond engagement rings. Clean Origin Lab Created diamonds are identical to mined diamonds having the same chemical, physical and optical properties as their mined counterparts. Our Lab Created diamonds are ec...
Clean Origin (cleanorigin.com) has 317 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
cleanorigin.com
Website
cleanorigin.com
Category
Jewelry & Watches
Location
Stamford, Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 41% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Your company put wrong address down, called several times and was told someone would follow up. No one followed up and I had to work with FedEx on my own. I ended up driving to FedEx to get my package. Very disappointed in how everything was handled!!!
Response from Clean OriginJan 7, 2026
Hi Keith, thank you for sharing your feedback with us. We are sorry to hear that there was an issue with the FedEx delivery. Our records do indicate that we reached out to FedEx, to assist with the delivery issue, and we were advised that a second delivery attempt would be made the following day. While we are happy to know that you received your order ( and we hope you love it!) we are sorry for an frustration or stress you encountered.
LI
Lisa
Clean Origin Response to my Review is Wrong
I wrote a review here about a 13-carat-weight 18K gold Riviera-style lab-grown diamond necklace, which my trusted local jeweler told me was not 18K solid gold; it was gold-plated over another metal, probably silver. For that reason, the jeweler would not resize it for me. I wanted a local jeweler to do it because the Clean Origin process was too lengthy. Clean Origin responded to my review, stating that the jeweler would not resize it for me because resizing a Riviera-style necklace is difficult. That was not the reason my local jeweler wouldn't touch it; it was because she wasn't sure of the metal under the gold plating and didn't know what heat would do to the necklace.
Response from Clean OriginDec 12, 2025
Hi Lisa, thank you for sharing your feedback. We understand how concerning it can be to receive differing opinions, and we want to provide clarity for you.
Your necklace was made in solid 18K gold and was stamped accordingly. We do not manufacture or sell gold-plated fine jewelry. All of our pieces follow FTC regulations for gold content and undergo metal verification and quality-control checks before shipment. The diamonds in your necklace are lab-grown, as described on our site.
We also want to provide some context about resizing Riviera-style necklaces. These designs feature a continuous line of diamonds and require specialized tools and training to safely adjust. Because of the precision required, turnaround times for working on these pieces can be longer than some customers might expect. Our previous response was meant to provide general information about the complexity of these necklaces, why some jewelers may hesitate to work on them, and why it may take longer to service these pieces. This is a standard industry practice and does not reflect on the authenticity or quality of the materials.( We apologize if this was not clear)
We’re glad your refund was completed promptly. We are always happy to answer questions about our materials or manufacturing processes. We take the authenticity and quality of our jewelry very seriously and stand behind every piece we produce.
Thank you again for your feedback.
TH
Thom
Customer service is non existent
We lost an earring back to one of our diamond stud earrings. Customer support is requiring that we send the earrings in for "repair process" and is charging $150 to replace a single earring back in 14K gold because they don't know what type of product that they sent in our order and they need the earrings to match a back. What a joke of a company. I have spent many thousands of dollars at CO on multiple orders, but I do not recommend them and I will not be making any purchases here in the future.
Response from Clean OriginDec 4, 2025
Hi Thomas,
We’re very sorry to hear about your experience and appreciate your feedback.
Our replacement process for earring backs is designed to ensure the replacements fit securely and function correctly with your original earrings. Because there are multiple styles and vendors for earring backs, it’s necessary for the earrings to be sent in for inspection. This allows us to confirm that the backs are compatible with your posts, and that the posts are properly threaded. For example, if the threading on the post is worn, the back may not catch correctly, and we want to make sure this is addressed so your earrings are secure.
The $150 fee covers, insured, round-trip shipping and a pair of 14K gold earring backs ( not just one back) We strive to provide a safe, reliable repair, and this process has been successful for our customers.
We also want to note that customers who purchase our service plan receive these types of replacements and service at no cost.
We’re sorry this has caused frustration, and we are here if you have any other questions or concerns.
Thank you again for sharing your feedback with us.
MM
Michael M.
NEVER order more than 1 thing at a time
Really like the engagement ring we got from this company so we chose them for our wedding bands and ordered both on 1 order. BIG MISTAKE. There inventory system can't handle it. I have had to send both rings back for resizing 5 times and they are never fixed because they swapped the sizes on the rings and just keep mailing them back wrong. Happy with quality and I like they are paying for the returns but its been 5 times now and my wedding is 42 days out and here I am pulling my hair out because they can't handle a resize. One thing at a time only with these guys.
Response from Clean OriginNov 10, 2025
Hi Michael,
We’re truly sorry for the mistakes that happened with your order and we know how frustrating this has been. This isn’t the experience we want for our customers, and we take full responsibility for the errors that occurred.
Our team has been in touch with you directly, and we genuinely appreciate your patience as we work to make things right. We’re also reviewing the situation internally to make sure this doesn't happen again.
Thank you again for your understanding. We really do value your business.
TI
Tim
Poor Customer Service Experience with Returns
I requested for a full refund in the form of my original payment method. Arvie from customer service asked if I would like store credit in which I responded 'No' because I've already re-purchased a different ring from your company. This was two day ago and I still have not received a response from him or her. I also emailed him or her again this morning and called and left a voice message and it is now 6:45pm and have still not received a response.
Response from Clean OriginOct 3, 2025
HI Tim,
Thank you for bringing this to our attention. We sincerely apologize for the delay in communication and understand how frustrating this experience must have been. Please know that we take feedback like yours very seriously, as it helps us identify where we need to improve and ensures that our customers always feel heard and supported.
Kindly check your email, as a return shipping label has been sent to you so that you can begin the return process. Once your item is received, we will issue your refund directly to your original payment method, as requested.
We greatly value your trust in us and are committed to providing you with the level of service you deserve.
Thank you for choosing to shop with us at Clean Origin.
MP
Montana P.
Customer service has been terrible to…
Customer service has been terrible to work with. They respond to my emails with the incorrect name. They will not send me a return label for my purchase.
Response from Clean OriginSep 3, 2025
Hi Montana,
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We apologize for the confusion and delay you've encountered. The return label and instructions has been sent to you. We appreciate the opportunity to assist you.
HF
Harvey F.
Non-Existent customer service for subpar craftsmanship
I've had 4 diamonds fall out of an engagement ring that is 2 years old. This ring is meticulously taken care of. I paid $50.00 to send this ring back to Clean Origin for their "lifetime" warranty. They are refusing to even look at it because THEIR wedding band is soldered to THEIR engagement ring, as if this isn't a common thing to do and 1000's of other brands and manufacturers have their bands and rings soldered together without issue.
I spoke to the supposed director of customer service who had no intention of doing anything with this from the start. Complete waste of time and money.
If you're looking for a lifetime product which an engagement ring and set should be, especially given the price paid you need to look somewhere else.
Clean origin does not stand behind their products in any way shape or form.
Regarding Clean Origins response below. You should include that soldering rings, which is more common than not will void your sham of a lifetime warranty.
You know full well that on this halo engagement ring the soldered area is no where near the area where the diamonds have fallen out. This ring will be fully inspected by an actual reputable jeweler upon it's return. I will post those results as a testament to your actual craftsmanship.
Response from Clean OriginDec 16, 2023
Mr. Floyd,
We regret that you are disappointed with our product and our service. It is our mission to exceed our customers’ expectations, and to provide our customers with a high-quality product that we stand behind.
Mr. Floyd, we provide a Lifetime Warranty on all our products for issues related to manufacturing/craftmanship. If a customer has any problem at all with their piece, we take a $50.00 deposit to cover insured, round-trip shipping, and inspection, which is refunded if the repairs are covered under warranty.
Mr. Floyd, our Lifetime Warranty is void if our jewelry is worked on by another jeweler as we are not able to speak to the repairs/services completed, and we cannot guarantee an outside jeweler’s workmanship. You had your rings soldered together by another jeweler, and as such we are not able to cover future repairs. While many people do opt to have their rings soldered together, it is not a service that we recommend, or provide. Soldering is costly, it can not be favorably undone, and it prevents certain types of maintenance and repairs from being effectively completed. We shipped you two individual rings, and they were returned to us as one ~ had you shared with us the fact that the rings had been soldered together when you requested the inspection, we would not have had you send the ring to us.
Mr. Floyd, we believe in honesty and transparency, and the terms of our Lifetime Warranty are clearly stated on our site. The terms and conditions are not vague, nor are they unreasonable.
https://www.cleanorigin.com/customer-service/warranty/
Mr. Floyd, we truly hope that with a clearer understanding of this policy you feel less disappointed.
RR
Ryan R.
poor management
poor management . Especially Liberty Garber the store manager ( she kept saying she was in charge and gave us her card) horrible professionalism and need training st her job because she lacks customer service. Also the promotions change so frequently that my fiancee and I miss them almost every time. Even though we check for them every month like we were told to by a another employee.
save your money and time . these kids don’t know anything about this industry
