Shop Beautiful, Affordable, and 100% real diamond engagement rings. Clean Origin Lab Created diamonds are identical to mined diamonds having the same chemical, physical and optical properties as their mined counterparts. Our Lab Created diamonds are ec...
Clean Origin (cleanorigin.com) has 317 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
cleanorigin.com
Website
cleanorigin.com
Category
Jewelry & Watches
Location
Stamford, Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 41% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Bought 3 carat earrings. NO Certificate available. CS says the S1 grade is too low to certify. Use a different lab grown company is my recommendation.
Response from Clean OriginMar 31, 2026
Thank you for your feedback. We understand certification is important to many customers. We offer both certified and non-certified earrings, and this information is specified on each product page prior to purchase. For added peace of mind, we also provide a 60-day return policy should any item not meet expectations.
SH
Shay
The ring arrived in a plastic pouch…
The ring arrived in a plastic pouch without any supporting documentation. I reached out to customer support twice and have yet to hear back. I had purchased from clean origin years ago and it was a wonderful experience. This one not so much.
Response from Clean OriginFeb 13, 2026
We’re sorry to read your review, as it does not reflect the experience we aim to provide.
All of our jewelry is shipped in a jewelry box with protective packaging ; we do not ship orders in plastic pouches. We carefully document our fulfillment process, and our records confirm your order was packaged according to our standard procedures.
Regarding documentation, the item selected is not listed as a certified piece on our product page. We are always transparent about which diamonds include third-party certification, and certification details are clearly noted when applicable. Our team responded via email to clarify this as well.
If there are any outstanding concerns, we would genuinely welcome the opportunity to assist further and ensure you feel confident in your purchase. Please don’t hesitate to reply directly to our support team so we can help.
MJ
MJ
Do not do business with this company
It is worth noting that after my negative one star review, the company responded...
"We’re very sorry to hear about your experience and want to help resolve this as quickly as possible. Could you please reach out to our customer service team with your order details so we can look into what happened and work toward a solution?"
Where was this so called help when I was in the midst of the problem? I was only told that I was on my own, lied to about a Fed Ex signature, and told to go to the police.
(See my original review)
Response from Clean OriginJan 29, 2026
We are sorry for any frustration caused.
Please know, that our intention in responding to your review was not to offer help for the first time, but to request the information needed to look into your specific order, as no identifying details were included in the original post. Without that information, we’re unable to review what occurred, address the situation directly, or use the feedback to improve our processes. We hope you understand.
*** Thank you for taking the time to follow up with us, and provide us with your order details. While we’re sorry that your initial experience did not meet expectations, we appreciate the opportunity to connect with you directly and better understand your concerns.
We are very happy that we were able to speak with you. Our goal is always to listen carefully, take feedback seriously, and do our best to make things right when an issue is brought to our attention.
We value all feedback, as it helps us continue to improve, and we appreciate you allowing us the opportunity to follow up. Thank you!
AD
angela D.
Nearly 40 days and still NOTHING.
Order number #CO10128916
My husband and I placed an order with Clean Origin nearly 40 days ago. We spent almost $1,800. All we are left with currently is a singular invoice and a couple emails to do damage control, and our money taken from us.
We were given an estimated ship date of December 29th That came and went without a word. The date was then moved to January 9th but only after I had to chase them down for any communication about it, and STILL i received no shipment confirmation, no tracking, no ring, and no communication. I’ve now sent multiple emails to initiate any sort of reassurance. On January 9th I demanded to either know the status of my ring or a full refund. Since then, any form of communication has gone cold.
This experience has been nothing short of infuriating. Clean Origin has no problem taking your money in full immediately, but suddenly disappears when it comes to delivering the actual product. Holidays or not, there is zero excuse for this level of negligence, especially when you’re charging thousands of dollars for rings that are meant to symbolize trust and commitment.
Do better or stop calling yourselves a trustworthy jeweler. Because from where I’m standing, this whole process feels like a scam with extra steps!
Response from Clean OriginJan 14, 2026
Hi Angela, we sincerely apologize for the frustration and disappointment this experience has caused. Your ring has now shipped via overnight FedEx, and it is on the way to you.
We recognize that the delay was far longer than it should have been, and we are very sorry for the lack of communication during this time. This is not reflective of the level of service we strive to provide. Our pieces are made to order, and while occasional delays can happen, the situation you experienced is not typical of our service.
We deeply appreciate your patience, and we hope that your ring, now on its way, will bring joy and the start of many happy memories.
I ordered a diamond tennis necklace (order #CO010129617) on December 17th directly from Clean Origin’s in-stock section, specifically choosing an item advertised for arrival in time for Christmas.
The order confirmation email clearly stated an expected ship date of December 23rd via overnight FedEx, and a pre-purchase chat representative assured me it would arrive on time.
On Christmas Eve, I contacted them as I had not received shipment or tracking info.
Chat support revealed the order was still “in process” due to “quality control and holiday volume,” with no actual ship date and no estimated ship date.
The rep admitted they do not guarantee delivery dates, despite marketing in-stock items for Christmas delivery.
This leaves my wife with nothing to open Christmas morning in front of our six children - heartbreaking disappointment and unnecessary stress during the holidays. Only empty apologies, no expediting.
Clean Origin’s misleading advertising and lack of follow-through turned a thoughtful gift into a nightmare. I am left scrambling last minute.
I will pursue a chargeback with Visa and warn others everywhere. Avoid this company for time-sensitive purchases, especially holidays - many better diamond retailers exist that keep their word and care about their customers.
Response from Clean OriginJan 7, 2026
Hi Scott,
We are very sorry for this experience. You are absolutely right, and we take full responsibility for the delay and the missed Christmas delivery.
You placed your order with the reasonable expectation that your item would ship in time for Christmas, and we failed to meet that expectation. The necklace you ordered was part of a holiday promotion that sold through more quickly than anticipated. To fulfill all orders, we immediately began producing additional pieces and did everything we could to expedite production. Unfortunately, despite those efforts, we were not able to complete and ship the order in time for Christmas.
That explanation is not meant as an excuse, rather, it is simply where we fell short. We should not have created an expectation we could not meet, especially for a time-sensitive holiday gift.
We fully understand how disappointing and stressful this was, particularly on Christmas Eve, and we deeply regret that this resulted in your wife having nothing to open on Christmas morning. That is not the experience we ever want to create for our customers or their families.
At your request, the order was canceled on Christmas Eve and a full refund was issued immediately. While that was the correct step, we recognize it does not undo the disappointment caused.
Your feedback is taken seriously, and we are actively reviewing our holiday inventory, production planning, and delivery messaging to ensure this does not happen again.
Again, we are very sorry for letting you down.
EA
Eli A.
I ordered a bracelet three weeks ago…
I ordered a bracelet three weeks ago they gave me a delivery date of the 17th of course I didn't get it this seems like the same problem a lot of people have they sell stock that they don't have and you could wait months for it it was a gift for the holidays and of course like many others that is ruined I wouldn't recommend using them you've been warned
Response from Clean OriginJan 7, 2026
Thank you for sharing your feedback, Eli. We sincerely apologize that your holiday special didn’t arrive as quickly as expected. These items were part of a very popular promotion, and demand exceeded our expectations. In order to fulfill all orders as quickly as possible, we had to produce additional pieces, which unfortunately caused some delays.
We understand how disappointing this was and that better communication from us about order status would have helped. We’re actively improving how we update customers during high-demand periods so this doesn’t happen in the future.
We appreciate your patience and support, and we hope you’re enjoying your purchase.
BA
BAL
Did not arrive as advertised, classic bait and switch
Well 2nd order failed to make it here by Christmas as they advertised. Two phone calls and one chat reassured me and stated it would be here by now, it would ship on by the 23rd overnight at that just in time for Christmas and guess what? ALL LIES! I took screenshots of everything and plan to report this as it is a classic bait and switch tactic. I feel embarrassed as now no gift will be given! Don’t need it now since Christmas will be over and no gift! Appears I am not the only one based on recent reviews.
CO10129662
Response from Clean OriginDec 24, 2025
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration this situation has caused, especially during the holiday season. Our team was shipping orders until late on the 23rd, but we will need your order details to confirm the status.
Once we have the order details we can investigate the matter further.
JK
Jared K.
Ruined christmas
I ordered a tennis bracelet for my wife for Christmas on November 24th. Was supposed to ship on 12/10. I called on 12/13 and they said it was delayed but would expedite. They said it would be delivered on 12/16. I called on 12/17. They said 12/18 or 12/22 at latest. I called on 12/22. They said they’d talked about my order in their daily meeting and would call me back. No call back. So despite ordering a month in advance, it won’t arrive before Xmas. And I had to constantly call for updates. Terrible experience overall. Would never consider buying from them again.
Update: It's Christmas eve, Fedex just tried to deliver my package at my work address and no one was there to sign for it so now it will be delivered to my house on 12/29. I had previously asked to change the shipping address once I knew it was going to be delivered on Xmas Eve... but no one changed the address. no one called me back...
Response from Clean OriginDec 24, 2025
Hi Jared,
We’re truly sorry for the frustration and disappointment you experienced, especially given that this was a Christmas gift. We understand how important timely delivery and clear communication are, and we regret that we fell short on both.
During this period, we experienced a significantly higher order volume than anticipated, and our team was prioritizing getting orders shipped as quickly as possible. While we were consistently working to obtain updates from our production team, we were unfortunately not always able to provide real-time information, which led to delays and missed follow-ups. That is not the experience we aim to provide.
We do want to confirm that your order shipped last night and is expected to be delivered today. That said, we fully recognize that the delays and lack of proactive communication caused unnecessary stress, and for that we sincerely apologize.
Your feedback is taken seriously and has been shared internally as we work to improve our processes and communication moving forward. Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience this caused.
