Clean EmailReviews of clean.email

I was so hopeful with this product. It did an initial clean sweep that was helpful but then it started acting on its own. Deleting messagws I filed in folders. Automatically deleting messages I sent myself. I cancelled and asked for a refund. I had service about one month. Clean Mail refused Buyer beware!

The product is good. The subscription model and customer service is subpar. I missed the cancellation window before renewal by less than a few hours, they would not provide a refund or a pro-rated refund. Additionally they took a week to reply to emails, claimed I had an annual subscription and never cancelled, and then still haven’t replied after I sent an email with a screenshot of my cancellation of their monthly plan. That feels very disrespectful and is disappointing.

"Beware of their deceptive auto-renewal practices. I was enrolled in automatic billing without my knowledge or consent. Even though I contacted customer support immediately after receiving the charge notification, they flat-out refused to refund my money. Extremely poor customer service."

I would give zero stars if I could I would advise anyone to not buy this app it is a scam it simply does not do as advertised . It has increased my spam twice what it was before trying to use this app. It only lets me take action on a few of the inbox emails I get and am unable to do anything with spam or trash. emailed customer service says there is no refund policy for something that does not work

★☆☆☆☆ – Would give 0 stars if possible Accidentally purchased the Clean Email annual plan (£52.99) via Face ID and reported it to Apple within 30 minutes. I had not connected a single email account, run a scan, or used any features. The service was completely unused. Despite this, my refund request was refused. My appeal was refused. Even my bank dispute was rejected. The developer says they cannot refund because Apple controls payments, and Apple simply hides behind policy instead of using common sense. Charging people for a service they never accessed and then refusing a refund is unacceptable. Especially when the mistake is reported immediately and there is clear proof nothing was used. The app itself may work, but the billing and support experience is terrible. Be very careful with Face ID purchases because once the money is gone, nobody wants to help. Avoid unless you are 100% certain you want to pay and are happy taking the risk.

Stopped using service for well over a year. No notification of auto-renewal, charges and/or renewal prior to hitting my credit card. Cancelled within 24-hours of the renewal hitting my credit card. Was emailed about my cancellation and reason for cancelling, asking for feedback/response as to why. Indicated no longer using the service and hadn't been for over a year, to which I requested a refund. No response. Submitted case to support for refund thereafter having received no response. Response indicated that my cancellation came after renewal/rebill and therefore no refund could be applied. Notification within 24-hrs of no desire to renew not satisfactory to this company. Furthermore the company tried making claim it hadn't been cancelled before I showed evidence of cancellation and request for refund from the time frame. Auto-renewal without proper notification to charged parties for fees and renewal is now under scrutiny at the US state and federal level for these exact reasons and tactics. Instead of relying upon service software or products alone to continue ongoing business, companies default to auto-renewal programs to incur fees beyond use. Hopefully the new laws written for 2025 force action to be taken on notification which should be sent out regardless of legislature on renewal/billing.

oh so many, customer support is garbage, the product won't access one single mailbox that I need. It's rare that I can offer an unmitigated condemnation of a product, but this is it.

This app is the most useless piece of code ever written. It does not work at the system level. My job involves running multiple mailing and subscription management platforms. There are two ways unsubscribe requests can be sent: HTTPS POST and MAILTO. When a MAILTO request is received, almost all automated processing systems scan the message for the 'FROM:' header and then extract the email address from it for further processing. However, this app stupidly puts the user’s email address into the BODY of the message instead of the 'FROM:' header. As a result, the user is never unsubscribed from anything. All other vendors correctly place the user’s email address into the 'FROM:' header. A drunken monkey could probably write a better app. Do not use this garbage. Your unsubscribe requests will never be processed. 2025-09-10 @Kyryl Some of your points are valid, and yes, making good software is hard. However, as mentioned before, every major vendor, including Gmail, iCloul and Yahoo, puts the user’s address into the 'FROM' header. That being said, I’ll gladly change my review if you make it somewhat easier to process your unsubscribe requests. A simple solution could be to add an 'X-…' header containing the user’s email address, along with a note in the body stating “Automation header is X-…”. Why an 'X-…' header? Because headers are structured data and easy to parse, while most processing systems do not fetch the body from the server. This way, subscription management systems could be easily patched or updated to work with your app.