Clean EmailReviews of clean.email

Response from Clean EmailSep 12, 2025

Hi Vanessa, We’re sorry to hear about your frustration. After reviewing your account history, we can confirm that you successfully used Clean Email to clean tens of thousands of emails across four different accounts. While we’re glad the service helped you reduce inbox clutter, we understand that the process still felt like too much work for your needs. Regarding your concern about billing, we did not find any duplicate charges on your account. We also explained our refund policy by email — since Clean Email is a cloud-based service with resources consumed during active use, refunds are typically only issued when there are technical issues preventing the service from working. That said, we always consider exceptions and did our best to assist in your case. We value your feedback and will keep working to make Clean Email easier to use. If you’d like us to review your case again or discuss further, please reach out to us directly at [email protected] — we’d be happy to help.

Response from Clean EmailJun 24, 2025

We're sorry to hear this was your experience. Clean Email does not reactivate old newsletters, send emails on your behalf, or cause spam. We only organize messages already in your inbox and operate strictly within Gmail's API permissions. Any Gmail security alerts are standard when connecting a third-party app. As required by Google, we undergo annual security audits to ensure compliance and protect user privacy. Regarding the unsubscribe feature: it sends an official unsubscribe request, and if the sender doesn't respect it, we trash their emails—both explained clearly in the app. Your refund request came after the account was cleaned and deleted. We follow our policy consistently, and while we understand your frustration, we stand by the service and how it was handled.

Response from Clean EmailJun 24, 2025

We’re sorry to hear that and understand how frustrating missing emails can be. Our support team reviewed your case and did their best to assist, but we understand you were disappointed. While Clean Email doesn’t delete emails on its own without confirmation, we take concerns like this seriously and always aim to improve both our product and our support.

Response from Clean EmailJan 30, 2025

We assure you that we cannot charge without permission. To make a purchase, you must manually enter your details and confirm the payment. You can cancel at any time through your account settings, and no email access is needed. If you need help, feel free to reach out to our support team at [email protected].

Response from Clean EmailJan 30, 2025

The upgrade doesn’t happen automatically—it’s a selection you make during checkout. No worries, though! You can easily downgrade to one account in your settings or reach out to our support team for assistance at [email protected].

Response from Clean EmailJan 30, 2025

We do mention POP3 limitations in our help docs, and we offer free actions and a trial so you can test the service before subscribing. Our support team at [email protected] is happy to help with any questions, including your subscription or cancellation. Let us know how we can assist!

Response from Clean EmailJan 30, 2025

Clean Email offers 1,000 free email actions, 25 free unsubscribe actions, and a 14-day trial of advanced features—no purchase is required to try it out. The service doesn’t charge without a clear purchase confirmation. Sorting by the sender should display more results, and we provide tips in the interface, a detailed knowledge base on our website, and a support team – [email protected]– is always ready to assist. Let us know how we can help!

Response from Clean EmailJan 31, 2025

Sorry to hear about your experience, Christie. Clean Email doesn’t interfere with your email provider, and disconnections can happen due to security settings. Refunds depend on our policy, but our support team is always available to help – [email protected]. Let us know if we can assist further.