Classic FirearmsReviews of classicfirearms.com

Their customer support isn't great. The rep was very nice, but it's clear they don't have the tools or processes in place. Nor do they have a "customer is always right" mentality. It took them 2 weeks to send the product I ordered, then when they did they sent the wrong product. This wasted weeks of valuable time. I would strongly advise purchasing elsewhere.

I really wish I had seen these reviews prior to purchasing from this shady business. I purchased a case of 9mm wolf ammo for 565 after tax and shipping. They shipped fedex but i never received the ammo. I followed the fedex delivery on the app and the day it was supposed to be delivered which I believe was a sat, it never showed up. then it went to pending and then to next day. This went on for about 3 days. Then on Wed the fedex app said delivered but delivered the day prior which was Tuesday. Well, I have cameras and no one from fedex showed up at my door any one of the days. Yeah, I was confused as well. I called fedex and put a claim in and they wouldn't do anything since it said delivered. I then took it uo with classic firearms and they said they'd open an investigation with fedex and ultimately did nothing cause FedEx said they delivered. I also bought the shipping insurance. So then I disputed it with my bank and I have lost that as well since FedEx lied and said it was delivered. This seems to be a running thing with classic firearms. Stay far far away from them. I hope they go out of business, this company is garbage. They have zero customer service and just don't care.

Purchased an in stock gun and some magazines. The magazines shipped immediately, but shipped to the FFL? The gun did not ship, so after a week I reached out to support. They gave me some story about it shipping from a different warehouse and it would take 10 - 15 days. I kept asking support questions about their operation and just got boiler plate answers back. The gun did finally ship, however when I went to pick up the gun and magazines at the FFL, the FFL informed me that they never received the magazines. I reached out to support again and they filed a claim with FedEx. FedEx rejected the claim so Classic Firearms informed me there was nothing they could do for me. I did pay extra for shipping insurance, so I reached out to support about that and am waiting to hear back. No matter how this all settles out, I will not buy from them again. They have an amazing marketing team, however everything else sucks. If you can't fill orders then hire more workers or quit marketing you business until you can deliver a quality product.

FedEx delivered to wrong address. Won't tell me where. FedEx and Classic Firearms refused to reimburse me over $500. MY FAULT?????

Classicfirearms.com is the worst customer service and website shopping experience that i have ever encountered in my life! Their website forced a “suggested” address when i was placing my order, which was so close to my actual address that i didnt notice.. but it wasnt actually the address that i wrote. Then because I never received a single emailed update on my order, i didnt even realize what happened until weeks later. By then they shipped my order to that wrong address, it was returned to sender, then they shipped it back to the exact same (wrong) address for a second time! Again, without sending a single notification or update as to what was happening with my order. I finally got in contact with them, my order was in route for the second time. I asked if they would change the delivery address once i realized what was happening. But I never got an answer,they just stopped responding to the message. Now my order says it has been “completed”. I’ve written easily a dozen emails since and havent received a single response to any of them. They’re just completely ignoring me and every message i sene. They havent even given me a superficial “We are so sorry that this happened and for the inconvenience”. I mean nothing, not a single word of response,to any of my messages, for whats going on to be about a month now. So i’d be very careful dealing with this website, as i said i have never encountered such horrific service in my life. And it is abundantly clear that they dont give a damn about customer service or beint professional and whatsoever. You’d have better luck dealing with a random person on craigslist then you would trying to deal with the people at Classicafirearms.com

I paid $42 for a 10 round magazine and inadvertently ordered 2 of them. They sent me 30 round magazines for my 308 that didn't fit. I returned them and they refunded me $17 a piece. $34 for an $84 purchase. Crooks!!!

Stay away, they take weeks to respond to emails, I sent tax exempt forms in, they did nothing to allow my tax free purchase, then after purchase refused refund of tax.

It is a terrible experience, I ordered a handgun from them, they got money from me immediately, but today is one month delay and customer service said they can return my money or I have to wait more and more. I’ll never buy something from them. Not recommended them.