Classic FirearmsReviews of classicfirearms.com

Placed an order for three magazines in March 2021. They shipped the order to the wrong address then wouldn't send a replacement order. They said they would file a claim with Fedex, but I never heard back from them. Tried to place another order for a different product on December15, 2021. Contacted them on 12/23/21 to ask for an estimated shipping date, and they said they they cancelled my order due to the previous dispute. This company clearly has no concept of customer service. STAY AWAY!!

Bought pistol, supposed to be good to very good condition, was poor, filthy, rust in the barrel, rust on the slide, rust on the sights. The pistol in the picture was not the same pistol I received as far as the model goes

Terrible customer service and customer care. Ordered 2 magazines and paid insurance in shipping. Fedex lost my order and Classic firearms response is I have to wait up to 4 weeks for them to hear back from Fedex to see about issuing a credit and nothing yet and since was mark delivered the insurancedon'tcover the items. You would think they would take care of their customer first and then wait for their credit from Fedex (part of owning a business). It was their choice to use Fedex not mine. Stay away!!

They for the most part lie about their extra warranty, if something is wrong they're going to tell you to take it to the manufacturer but if you are approved to get your stuff returned they are going to then send you part of your money you will not get your full refund they claim it's a restocking fee. This business is quite competitive I don't see why they'd want to lose customers so much just seems like they don't care.

Fishon Oct 5, 2021, 6:30 PM EDT Hello, I am returning this item to you for three reasons. 1. I purchased it from you and not ProMag, you benefited from the sale. 2. The product you sent me was defective out of the box. It’s a 17 round, but you can only get six rounds in it. 3. I tried your other route, but ProMag has not returned any phone call or email. I do not expect a restock charge, for all of the above reasons, plus you cannot restock a defective product. The product will be returned tomorrow. Be Regards, There reply: Victoria (Classic Firearms) Oct 5, 2021, 10:18 AM EDT Hello Fishon, I am sorry to hear about the issue with your order. I have generated a return merchandise authorization (RMA) for this item. Once received, we will inspect the item and issue a refund back to you in accordance with our terms of service. This refund must be issued in the same manner we received payment on the original order. Returns received after 90 days of purchase date will receive store credit. You could be subject to a 15% restocking fee, a 3% credit card fee, and the shipping fees would be deducted from your refund as well should your order be returning for the following reasons including but not limited to: -Mistakenly ordered the wrong item -Do not want the item or your FFL will not transfer the firearms to you. -There is an issue with the item that has a manufacturer's warranty and has decided to not utilize the warranty. Please see our Terms & Conditions for all issues that would warrant any of the fees listed above I have requested a return label, which will be coming in a separate email. Items must be returned in the same condition as they were received. If the item is found to be inconsistent with the condition and description advertised, the cost of return labels would be deducted from the refund. Sincerely, Victoria Customer Service Rep Classic Firearms 704-774-11 Amber (Classic Firearms) Sep 28, 2021, 9:37 AM EDT I am sorry to hear of the issues that you are having with your product. Experiencing issues with these is unusual. We typically get very good feedback on this item and as such what you are experiencing is an anomaly. Fortunately, in the rare instance that we do have a problem of any kind, the manufacturer is very responsive and always does a great job of correcting any issue directly to the customer. The manufacturer actually has an advantage over us in warrantying or replacing an item in that they can often repair or replace directly to the customer without going back through the dealer which is a luxury that we do not have. As such, most issues can actually be handled more efficiently and with less effort on the buyer's part through the importer or manufacturer. Sincerely, Amber R. Customer Service Rep Classic Firearms 704 774 1102 Classicfirearms

Terrible customer service and customer care. Ordered 2 magazines and paid $10 in shipping. Fedex lost my order and Classic firearms response is I have to wait up to 4 weeks for them to hear back from Fedex to see about issuing a credit. You would think they would take care of their customer first and then wait for their credit from Fedex (part of owning a business). It was their choice to use Fedex not mine. Stay away!!

Ashley, a supervisor mind you ,deflected every issue I spoke to her about. And the only reason I spoke with a supervisor was because I got the same old song & dance from the first girl that picked up the phone. ZERO customer service from this group. Ashley will forever be the face of this company to me.

I ordered ammo at 2pm and then tried to cancel order at 3 pm on a Sunday was told order was non-refundable and was already shipped. Called bank and stopped payment. Then called them on Tuesday when I received notification that it shipped. Asked for manager 4 times before I talked to one explained and sent proof that I had stopped payment then she rerouted package back and told me to f myself