Classic FirearmsReviews of classicfirearms.com

WOW! Called about a package that I did not received, and spoke to a lady was Nasty and she hung up on me...

I ordered a Canik pistol in early July 2020 from Classic Firearms. Three days later I received an email informing me that the order was cancelled because of an"inventory discrepancy". I emailed to confirm the cancellation to which they replied confirmation of the cancellation. So I purchased the same firearm from a different vendor. THEN Classic Firearms sent the pistol to my FFL!! I told CF that I would not accept the order because I had already purchased the gun from another vendor due to the "cancellation". They sent an RMA and return shipping label to my FFL and the item was received back by Classic Firearms in late July. I contacted them and they told me it would take 5-7 days to process my refund. I sent multiple emails requesting my refund be processed but never received a reply. I NEVER RECEIVED THE REFUND so I finally called my credit card company late August to dispute the charge. I also filed a complaint with the BBB. Classic Firearms customer service is ridiculously bad. Believe all the negative online reviews and STAY AWAY! These people are perhaps intentionally deceptive and dishonest..at best an organizational disaster!

Place is a joke what they sell isn't in the picture or description. They refuse to correct the issue and give bs excuses. Go somewhere else.

Zero stars if it was possible. Stay away. Unfortunately I should have read the reviews here before ordering because I'm facing exactly what others did. I order two items, totalling over $136, a buttstock and a buffer tube, instead, received a lower parts kit worth $40. If you try to call at 4 PM their time they are closed. Now I'm going to have to deal with what everyone here is dealing with which is slow response times and if lucky get my refund after having to ship the item back. Reporting to BBB, and reporting mail fraud.

Terrible customer service. Terrible is really to nice to describe how you are treated,

Don’t do it! This place is a scam and you won’t get your money back. A month ago I purchased a c308 and never received it , they said the order was canceled they would refund my money and never received that .i call and email every day and they tell me the same story . This company is built on lying and stealing !

I made a purchase online on their website on June 28,2020. They sent me an email saying my product will ship within 10-15 business days due to them being very busy. I emailed them about 2 times asking about my order and Victoria replied both times saying it will take 10-15 business days to ship. Well today is July 27,2020 and my items still haven’t shipped out. I emailed them to cancel my order and am currently waiting for a reply!! I would NOT recommend them to anyone, they SUCK!!!!

I will keep this very simple. I order two additional magazines with a rifle that I purchased a few weeks ago. When I open the package, low and behold, there were two magazines but they were 10 round shotgun magazines for a Panzer shotgun. I, of course, immediately reached out to classic firearms to get this rectified. After a couple days I got an email from a Victoria, who quite frankly I think is automation software since she has the same pat answer for every complaint, concern or issue that I've read on this thread. Here's what they told me: You have to ship back to product that we sent you in the error, they didn't dispute the fact that it was their error. At which point and only at which point we will process another order which could take up to 2 weeks, all because we screwed up we're going to inconvenience you more. Based on that response it could be easily contrived they just called me a thief. Why? Because they will not ship the correct items to me until I send them back the products that were sent to me in error by some ignoramus in the pulling or shipping department. What's so sad is that you know I watch the videos and it seems like I like these guys for the video content and they seem to be fun to work for, but where did they get the igmos at working customer service. I was in customer service for 25 as a vice president and chief offering officer of 100 people. And what they do is what you never do. You always help the customer resolve the issue first. And then and then only do you say hey send back the old equipment so we can get this straightened out but you send them the correct products first. Anyway I could go on and on and on and rant but you all get it. Rusty Fenn